Bilingual Call Center Representative
2 days ago
Bilingual Call Center Representative
Job Type:Full-time / Part-time
Location:San Antonio, TX (South Side)
Company Overview:AtWork Medical is a dynamic and growing company that connects clients and customers through our call center services. We are currently seeking a skilled Bilingual Call Center Representative who is fluent in Spanish. If you re ready for an exciting career and have excellent computer skills, multitasking abilities, and a commitment to customer satisfaction, we want to hear from you.
Position Details:Full-Time Opportunities:Monday to Friday, 8: 00 am to 5: 00 pm
Part-Time Opportunity:Monday to Thursday, 8: 30 pm to 2: 30 pm
Paid Training:We invest in your success from day one.
Temp-to-Hire:After 90 days, there s potential for a permanent position.
Responsibilities:Key Responsibilities:- Strive for efficient and effective issue resolution on every call.
- Navigate the practice management system to access patient accounts and encounters using various criteria (name, birth date, social security number, account number).
- Proficiently schedule, reschedule, and cancel appointments based on patient or clinic needs.
- Demonstrate strong scheduling abilities across medical, obstetrics, dental, and behavioral health services.
- Answer calls professionally, following the provided script and identifying yourself and the clinic.
- Understand insurance programs, especially Medicaid and CHIP, to assist callers effectively.
- Make proactive reminder calls to patients (if not automated) and follow up as needed.
- Fluent in Spanish (written and spoken)
- Computer proficiency
- Excellent multitasking skills
- Commitment to providing outstanding customer service
- Current TB test (assistance available)
- Willingness to adhere to Covid and Flu Immunization requirements
Full-time, Contract
Salary:From $15.00 per hour
Benefits:401(k), Dental insurance, Health insurance
Schedule:8-hour shift, Day shift, Monday to Friday
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