Bilingual Call Center Representative

2 days ago


San Antonio, Texas, United States AtWork Group Full time
Job Title:

Bilingual Call Center Representative

Job Type:

Full-time / Part-time

Location:

San Antonio, TX (South Side)

Company Overview:

AtWork Medical is a dynamic and growing company that connects clients and customers through our call center services. We are currently seeking a skilled Bilingual Call Center Representative who is fluent in Spanish. If you re ready for an exciting career and have excellent computer skills, multitasking abilities, and a commitment to customer satisfaction, we want to hear from you.

Position Details:Full-Time Opportunities:

Monday to Friday, 8: 00 am to 5: 00 pm

Part-Time Opportunity:

Monday to Thursday, 8: 30 pm to 2: 30 pm

Paid Training:

We invest in your success from day one.

Temp-to-Hire:

After 90 days, there s potential for a permanent position.

Responsibilities:Key Responsibilities:
  1. Strive for efficient and effective issue resolution on every call.
  2. Navigate the practice management system to access patient accounts and encounters using various criteria (name, birth date, social security number, account number).
  3. Proficiently schedule, reschedule, and cancel appointments based on patient or clinic needs.
  4. Demonstrate strong scheduling abilities across medical, obstetrics, dental, and behavioral health services.
  5. Answer calls professionally, following the provided script and identifying yourself and the clinic.
  6. Understand insurance programs, especially Medicaid and CHIP, to assist callers effectively.
  7. Make proactive reminder calls to patients (if not automated) and follow up as needed.
Requirements:
  • Fluent in Spanish (written and spoken)
  • Computer proficiency
  • Excellent multitasking skills
  • Commitment to providing outstanding customer service
  • Current TB test (assistance available)
  • Willingness to adhere to Covid and Flu Immunization requirements
Job Types:

Full-time, Contract

Salary:

From $15.00 per hour

Benefits:

401(k), Dental insurance, Health insurance

Schedule:

8-hour shift, Day shift, Monday to Friday



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