Fitness Operations Manager
2 weeks ago
The Fitness Operations Manager will be responsible for overseeing gym operations to ensure an exceptional member experience and financial success. This individual will lead a team of employees in a positive and motivating manner, providing continuous training and development.
Key Responsibilities:
- Recruit, train, and develop a high-performing staff to deliver exceptional customer service
- Create a welcoming atmosphere for members and guests, ensuring a positive and motivating environment
- Manage staff schedules and ensure shift coverage to meet business needs
- Lead by example and hold direct reports accountable for their performance
- Resolve employee issues and manage disciplinary actions in a fair and consistent manner
- Handle front desk activities and member requests in a timely and professional manner
- Ensure facility cleanliness and maintenance to meet health and safety standards
- Manage marketing promotions and authorize expenditures to drive business growth
- Track statistics and prepare reports to inform business decisions
- Provide backup support when needed to ensure business continuity
Qualifications:
- Superior customer service skills to deliver exceptional member experiences
- Previous experience as an Assistant Manager in a fitness facility, with a proven track record of success
- Exceptional leadership and communication skills to motivate and develop staff
- Basic computer proficiency to manage business systems and reports
- Hard-working, enthusiastic, and energetic to drive business growth and success
- Strong problem-solving abilities to resolve complex issues and challenges
- Current CPR Certification to ensure member safety
- Must be at least 18 years old to meet business requirements
Physical Demands:
- Standing and walking during shifts to meet business needs
- Talking in person or on the phone to communicate with members and staff
- Ability to lift up to 50 lbs occasionally to meet business requirements
- Exposure to toxic chemicals to ensure facility cleanliness and maintenance
About the Company:
Planet Fitness, a leading fitness company, is dedicated to helping individuals achieve their fitness goals in a welcoming and non-intimidating environment. As a Fitness Operations Manager, you will be part of a positive and motivating work culture that values exceptional customer service and business growth.
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