Fitness Operations Manager

2 weeks ago


Norfolk, Nebraska, United States Planet Fitness - PF Baseline Fitness Full time
Job Summary

The Fitness Operations Manager will be responsible for overseeing gym operations to ensure an exceptional member experience and financial success. This individual will lead a team of employees in a positive and motivating manner, providing continuous training and development.

Key Responsibilities:

  • Recruit, train, and develop a high-performing staff to deliver exceptional customer service
  • Create a welcoming atmosphere for members and guests, ensuring a positive and motivating environment
  • Manage staff schedules and ensure shift coverage to meet business needs
  • Lead by example and hold direct reports accountable for their performance
  • Resolve employee issues and manage disciplinary actions in a fair and consistent manner
  • Handle front desk activities and member requests in a timely and professional manner
  • Ensure facility cleanliness and maintenance to meet health and safety standards
  • Manage marketing promotions and authorize expenditures to drive business growth
  • Track statistics and prepare reports to inform business decisions
  • Provide backup support when needed to ensure business continuity

Qualifications:

  • Superior customer service skills to deliver exceptional member experiences
  • Previous experience as an Assistant Manager in a fitness facility, with a proven track record of success
  • Exceptional leadership and communication skills to motivate and develop staff
  • Basic computer proficiency to manage business systems and reports
  • Hard-working, enthusiastic, and energetic to drive business growth and success
  • Strong problem-solving abilities to resolve complex issues and challenges
  • Current CPR Certification to ensure member safety
  • Must be at least 18 years old to meet business requirements

Physical Demands:

  • Standing and walking during shifts to meet business needs
  • Talking in person or on the phone to communicate with members and staff
  • Ability to lift up to 50 lbs occasionally to meet business requirements
  • Exposure to toxic chemicals to ensure facility cleanliness and maintenance

About the Company:

Planet Fitness, a leading fitness company, is dedicated to helping individuals achieve their fitness goals in a welcoming and non-intimidating environment. As a Fitness Operations Manager, you will be part of a positive and motivating work culture that values exceptional customer service and business growth.



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