IT Technical Support Specialist

5 days ago


Raleigh, North Carolina, United States IXL Learning Full time

Job Summary

We are seeking a skilled IT Technical Support Specialist to join our team at IXL Learning. As a key member of our IT department, you will provide advanced technical support and mentorship to help desk specialists, ensuring they have the knowledge and skills needed to deliver exceptional internal customer experiences.

Key Responsibilities

  • Deliver timely, professional, and effective technical assistance to internal customers
  • Oversee the deployment, maintenance, troubleshooting, and support of IT systems and equipment
  • Mentor and train help desk specialists to improve their technical skills and knowledge
  • Collaborate with cross-functional teams to identify and resolve technical issues

Requirements

  • Strong technical skills and knowledge of IT systems and equipment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience in IT technical support or a related field

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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