IT Field Service Engineer

4 weeks ago


Raleigh, North Carolina, United States TeamLogic IT Full time

About the Job:

We are seeking a highly skilled IT Field Service Engineer to join our team at TeamLogic IT. As a Field Service Engineer, you will be responsible for providing on-site technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support to clients on-site, resolving issues with Windows-based desktops, mobile devices, and printers.
  • Install and optimize hardware and software products at customer sites.
  • Perform maintenance and repairs, troubleshooting and resolving technical issues.
  • Configure and document IT hardware, software, systems, and mobile devices.
  • Install and maintain full network architectures, from data ports to security.
  • Respond promptly to service issues and requests, providing technical support during business hours and on-call rotations.
  • Set up accounts and security for new users, repairing and replacing equipment as needed.
  • Test new technology and assist other departments as required.

Requirements:

  • 3+ years of experience in IT support, with a strong understanding of Windows Active Directory and Microsoft Intune/Endpoint Manager.
  • Ability to build rapport with clients, with excellent communication and problem-solving skills.
  • Positive and professional demeanor, with a customer-oriented approach.
  • Basic ITIL problem management understanding and support ticket systems experience.
  • Associate degree or equivalent combination of education and experience.

Benefits:

  • Industry-leading compensation, monthly revenue share, and annual bonus.
  • Fully paid benefits package, including 401K and long-term and short-term disability.
  • Monthly cell phone allowance and free healthcare for employees.
  • Flexible work-from-home options available.

Compensation:

$65,000.00 - $75,000.00 per year

About TeamLogic IT:

We are a fast-growing IT managed services company, providing comprehensive IT solutions to small- and medium-sized businesses across North America. Our team is committed to supporting our clients' success, with a people-first culture and a focus on career advancement opportunities.



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