Cloud Support Specialist

4 weeks ago


Raleigh, North Carolina, United States Cox Communications Full time
Job Title: Cloud Support Specialist

About the Role:
Cox Communications is seeking a skilled Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will be responsible for providing exceptional technical support to our clients utilizing our managed services in O365. Your primary focus will be on client communication and tier one troubleshooting of our O365 services, including Microsoft Office 365's Cloud suite, Exchange 2010, 2013, 2016, 2019, and Exchange Hybrid servers.

Key Responsibilities:
- Maintain multiple customer environments
- Work 40+ hours a week
- Update and manage ticket backlog based on internal policies
- Crisis management - identify high-priority issues and escalate to the next level
- Provide a customer-first experience while utilizing phones and email to manage tickets

Requirements:
- High school diploma or equivalent
- Excellent communication, presentation, writing, and editorial abilities
- Excellent organizational and time management skills
- Critical thinking and problem-solving skills
- Ability to work on a 24x7 on-call rotation schedule
- Flexible work hours

Benefits:
Cox Communications offers a comprehensive benefits package, including health care insurance, retirement planning, and paid days off. We are an equal employment opportunity employer and welcome applications from diverse candidates.

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