Technical Support Specialist

2 days ago


Raleigh, North Carolina, United States Truist Financial Corporation Full time
Job Summary

As a Voice and Network Support Specialist at Truist Financial Corporation, you will be responsible for providing expert technical support to end-users for voice and network-related issues. This includes troubleshooting and resolving problems with PC, server, or mainframe applications and hardware. You will work closely with the IT Support Specialist Team to accomplish project tasks and assign daily work routines. Regular interactions with vendor Support Specialists, Network teams, and other stakeholders are also essential.

Key Responsibilities
  • Provide technical support for voice and network-related issues
  • Troubleshoot and resolve problems with PC, server, or mainframe applications and hardware
  • Work closely with the IT Support Specialist Team to accomplish project tasks and assign daily work routines
  • Interact regularly with vendor Support Specialists, Network teams, and other stakeholders
Requirements

To be successful in this role, you will need excellent technical skills, strong communication and problem-solving abilities, and the ability to work effectively in a team environment.



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