IT Support Specialist

22 hours ago


Raleigh, North Carolina, United States CSP, Inc.- Raleigh's Top Cloud, IT Security, and Services Company Full time
Job Overview

At CSP, Inc., we're seeking a skilled IT Support Specialist to join our team. As a Technical Help Desk Engineer, you'll play a crucial role in providing exceptional technical support to our clients.

Key Responsibilities:

  • Provide timely and effective technical support via phone, remote access, and on-site visits
  • Identify, research, and resolve technical issues in a proactive and customer-focused manner
  • Collaborate with clients to understand their technical needs and develop solutions
  • Stay up-to-date with evolving technology solutions and best practices

Requirements:

  • 2+ years of experience in IT support or a related field
  • Strong technical skills, including knowledge of cloud technologies and PSA/RMM tools
  • Excellent communication and problem-solving skills
  • A successful track record in a help desk or technical support role

Benefits:

  • Competitive compensation package
  • Comprehensive benefits, including health insurance and 401(k) plan
  • Opportunities for professional growth and development

At CSP, Inc., we value our employees and strive to create a positive and supportive work environment. If you're passionate about delivering exceptional technical support and are looking for a challenging and rewarding role, we encourage you to apply.


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