IT Support Specialist

10 hours ago


Raleigh, North Carolina, United States Cynet Systems Full time
Job Title: Technology Specialist

Cynet Systems is seeking a highly skilled Technology Specialist to join our team. As a Technology Specialist, you will be responsible for providing top-notch customer support across various counties, ensuring seamless service delivery in accordance with Service Level Agreements set forth by our client IT department.

Key Responsibilities:
  • Install, configure, and maintain hardware and software for judicial staff, ensuring all components integrate properly.
  • Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software, including file servers, routers, switches, and other telecommunications equipment.
  • Interface with Judicial Branch staff and local government officials, listening to customers to identify problems and making necessary corrections or assisting vendors in corrective actions.
  • Facilitate moves and relocations of judicial facilities, including courthouses and other office locations, and provide training for judicial staff on an as-needed basis.
  • Test and recommend hardware and software configurations on an as-needed basis and participate in large technology deployment projects, including statewide software updates, server upgrades, and eCourts initiatives.
Requirements:
  • Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an accredited institution.
  • One (1) year of progressive experience in the field of information technology or an equivalent combination of education and experience.
Working Conditions:

Work is generally performed in an office environment, with occasional lifting of heavy objects required. Up to 20% of overnight travel to locations across the state is required using contractor-owned vehicles, with travel reimbursement eligible.

This position reports to the IT Support Supervisor of the county in which is their duty station.


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