Parts Support Specialist
2 weeks ago
Department: Service
Employment Type: Full Time
Location: Concord, NC
Reporting To: Craig Carrigan
Overview:
As a pivotal member of our team, the Parts Support Specialist plays a critical role in ensuring exceptional customer satisfaction. With over 35 years of industry expertise, WMH Corporation is the leading provider of material handling solutions in the Southeast, operating across multiple states.
Your Role:
This position is essential for delivering top-tier support in managing parts inventory, guiding customers in part selection, and maintaining optimal stock levels to efficiently meet client demands.
Key Responsibilities:
1. Provide outstanding customer service by addressing inquiries with professionalism.
2. Manage daily parts orders and coordinate drop shipments seamlessly.
3. Ensure accuracy in order fulfillment for shipping and customer pickups.
4. Maintain a clean, secure, and welcoming work environment.
5. Investigate and resolve any discrepancies in inventory.
6. Optimize transportation methods for parts shipments.
7. Operate forklifts for loading and unloading tasks.
8. Monitor and manage stock orders effectively.
9. Collaborate with team members to foster a supportive work culture.
Work Environment:
Our diverse work setting includes both climate-controlled offices and active warehouses, promoting a dynamic atmosphere.
Physical Requirements:
This role involves physical activity, including standing, walking, bending, and lifting items over 50 lbs. Visual acuity is necessary for various tasks.
Qualifications:
- High School Diploma or GED.
- Strong customer service skills.
- Experience in parts management within heavy equipment, agriculture, or automotive sectors is preferred.
- Proficiency in Microsoft 365 Suite, particularly Excel.
- Detail-oriented with a strong work ethic and self-motivation.
- Excellent analytical and interpersonal skills.
- Effective problem-solving and planning abilities.
- Strong verbal and written communication skills.
Benefits:
- Competitive compensation based on skills and experience.
- Comprehensive health coverage, including medical, vision, and dental.
- Retirement plans with contribution matching.
- Paid holidays and generous time off.
- Cell phone allowance and ongoing technical training.
- Opportunities for professional development and career advancement.
Commitment to Growth:
WMH Corporation values excellence and dedication, offering opportunities for pay increases as you progress in your role. Be part of a culture that appreciates and rewards your contributions.
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