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Parts Order Support Specialist

2 months ago

Charlotte, North Carolina, United States Pattons Full time
Position Overview

Company Background

Pattons has been a leader in providing advanced air compressor systems since 1945. As part of the ELGi Equipments Ltd. family since 2012, we are committed to growth through innovation and talent acquisition. Our reputation for quality and service is built on the dedication of our team members, and we strive to offer competitive compensation, comprehensive benefits, and opportunities for professional development.

Role Summary

We are currently seeking a Customer Service Specialist to join our Parts department. This role is essential in supporting our operations by managing parts orders, preparing quotes, and coordinating shipping and receiving tasks.

Key Responsibilities

  • Deliver exceptional customer service to both internal and external clients through effective communication via various channels.
  • Provide detailed information regarding part specifications, sales orders, inventory status, and pricing.
  • Conduct research on part numbers and make necessary adjustments in the system.
  • Analyze ordering patterns and process customer purchase orders with urgency.
  • Collect essential information and prepare quotes for customer evaluation.
  • Ensure consistent communication with customers throughout the order lifecycle, including quoting, order entry, acknowledgment, and delivery.
  • Collaborate with internal teams to address parts needs and maintain timely communication with purchasing departments.
  • Assist in inventory management and cycle counts.

Candidate Profile

The ideal candidate will possess the following qualifications:

  • A high school diploma or equivalent.
  • A minimum of 3 years of experience in material handling or a related field, preferably within an industrial or distribution environment.
  • A background in manufacturing or industrial supply chain.
  • Extensive experience in customer-facing roles, particularly in parts research and inventory inquiries.
  • Proficiency in Microsoft Excel, including VLOOKUP and Pivot tables.
  • Experience with ERP systems, preferably Infor ERP LN or similar.
  • Ability to process a high volume of purchase orders efficiently.
  • A desire for career advancement in a dynamic supply chain setting.

Preferred Qualifications

  • Knowledge of air compressors or HVAC components.
  • Familiarity with the air compressor industry.
  • Strong interpersonal and analytical skills.
  • Attention to detail and decision-making capabilities.