Customer Support Specialist

2 weeks ago

Charlotte, North Carolina, United States Microsoft Corporation Full time

Microsoft Customer Support Specialist

At Microsoft, we pride ourselves on fostering a culture of continuous learning and development. Our environment is built on a growth mindset, where we encourage excellence and empower our teams to perform at their best every day. If this resonates with you, we invite you to explore our cultural values.

The Customer Support Specialist plays a vital role in delivering technical support to clients, partners, field engineers, and other support personnel engaged in diagnosing, troubleshooting, and resolving intricate issues related to computer systems, software, or networked and/or wireless configurations. Here’s a brief overview of your responsibilities:

  • Engage with customers to understand and resolve their technical challenges.
  • Conduct troubleshooting and analytical assessments.
  • Collaborate with cross-functional teams to address complex issues and provide constructive feedback for product enhancements.
  • Participate in ongoing training initiatives to enhance skills and readiness.

Joining this role offers the chance to be part of the Microsoft Aspire Experience, a comprehensive two-year learning and development program aimed at expanding your professional network, honing your skills, and exploring diverse career paths within Microsoft.

Microsoft's mission is to empower every individual and organization worldwide to achieve more. As a member of our team, you will contribute to a culture that values respect, integrity, and accountability, fostering an inclusive environment where everyone can thrive.

Essential Qualifications

  • Currently pursuing or have obtained a Bachelor's Degree in Computer Science, Information Technology (IT), or a related discipline, or possess equivalent experience.
  • A minimum of 1 year of experience in technical support, consulting, or information technology.
  • Completion or anticipated completion of the Microsoft Software and Systems Academy (MSSA) by the designated deadline.

Preferred Qualifications

  • Possession of relevant Microsoft Technology Certifications.

Compensation Overview

The salary range for the Customer Support Specialist role across the U.S. typically falls between USD $64,800 and $130,100 annually. Certain locations may have different salary ranges.

Additional benefits and compensation may be available for some roles. For further details on benefits and compensation, please refer to our official site.

We continuously welcome applications and evaluate candidates for these positions.

Microsoft is committed to being an equal opportunity employer. We value diversity and do not discriminate based on various factors. If you require assistance or reasonable accommodation during the application process due to a disability, please submit a request through the appropriate channels.

The benefits and perks mentioned may vary based on your employment nature with Microsoft and your work location.

  • Analyze intricate product issues and engage with customers to comprehend and resolve their concerns.
  • Utilize problem-solving skills, collaboration, and research to address customer inquiries.
  • Conduct thorough product troubleshooting as necessary.
  • Work collaboratively on technical challenges across teams and products to resolve complex customer issues.
  • Assist in the development and implementation of comprehensive readiness programs and content.

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