Technical Support Specialist

2 weeks ago


Charlotte, North Carolina, United States VorTek Systems Full time

Technical Support Specialist
Join Our Team

We are seeking a dedicated Technical Support Specialist to provide exceptional hardware support to both residential and commercial clients. In this position, you will play a crucial role in delivering high-quality field service assistance for renowned PC manufacturers.

The ideal candidate will be proactive, possessing the necessary technical expertise, motivation, and customer service skills to offer outstanding component-level hardware repair solutions that go beyond customer expectations.

As part of our dynamic team, you will have the opportunity to work independently while managing service calls during standard business hours from Monday to Friday. If you are ready for this rewarding challenge, we encourage you to consider this opportunity.


Requirements for Technical Support Specialists:
  • Proven experience in desktop and laptop hardware repairs, including working with components such as motherboards, hard drives, and displays
  • Reliable transportation and valid vehicle insurance
  • A mobile phone for effective communication
  • Willingness to travel to various customer locations
  • Ability to complete necessary training and certifications within the first week of employment
  • Availability for service calls from 9 am to 5 pm, Monday to Friday
  • Physical capability to handle and transport computer equipment
  • Strong organizational and customer service skills
  • Ability to work autonomously and efficiently
  • Successful completion of a criminal background check and driving record evaluation
  • Passing a drug screening test
Benefits of Joining VorTek Systems:
  • No requirement to report to a physical office
  • Ability to manage tasks remotely while visiting customer sites
  • Supportive and approachable management team
  • Some flexibility in scheduling service appointments
  • Complimentary training and certifications from Dell and Lenovo
  • Hands-on training provided
Job Type:
Part-Time

About VorTek Systems:
VorTek Systems is a premier provider of hardware solutions, dedicated to delivering exceptional services to our clients. Become a part of our innovative team and enjoy competitive compensation.

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