Front Office Manager
2 days ago
We are seeking a highly skilled and experienced Front Office Manager to join our team at Residence Inn by Marriott. As a key member of our operations team, you will be responsible for leading the front desk and guest services teams to deliver exceptional customer experiences and drive business results.
Key Responsibilities- Lead and manage the front desk and guest services teams to ensure seamless guest experiences and high levels of customer satisfaction.
- Develop and implement strategies to improve front office operations, including guest arrival and departure procedures, and ensure compliance with Marriott's quality standards.
- Supervise and manage employees, providing coaching, training, and development opportunities to enhance their skills and performance.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions to drive business results.
- Collaborate with other departments, including housekeeping, food and beverage, and sales, to ensure seamless operations and excellent guest experiences.
- High school diploma or equivalent required; 4-year degree in hospitality, business administration, or related field preferred.
- Minimum 4 years of experience in front office operations, with a proven track record of success in leading teams and driving business results.
- Excellent communication, leadership, and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
Marriott International offers a competitive salary and benefits package, including comprehensive health care benefits, 401(k) plan with company match, and opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application today.
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