Resident Service Coordinator

7 days ago


Santa Clara, California, United States UDR Full time
Resident Service Specialist

UDR, Inc. is seeking a highly skilled Resident Service Specialist to join our team at River Terrace, our exclusive apartment community in Santa Clara, CA.

Key Responsibilities:
  • Ensure seamless move-in experiences for new residents, including conducting move-in orientations and follow-up checks to ensure satisfaction.
  • Oversee the scanning of move-in documents into Onesite and manage pending tasks.
  • Provide exceptional customer service to residents, including handling walk-in traffic, responding to voicemails, texts, and emails, and organizing incoming packages.
  • Work closely with the Business Manager, Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met.
  • Utilize CRM to effectively manage resident relations, service requests, and resident communications.
  • Conduct daily property condition walks to ensure apartments meet standards and amenities are stocked and in good condition.
  • Provide backup coverage for walk-in prospects, including showing the property and answering questions about the community.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in CRM software and Onesite.
Benefits:
  • Competitive hourly rate: $26.00-$30.00 per hour.
  • Comprehensive benefit package, including medical, dental, vision, and 401(k) matching.
  • Opportunities for career growth and advancement.
About UDR, Inc.

UDR, Inc. is a leading owner and manager of residential apartment communities. We are committed to providing exceptional customer service and creating a positive work environment for our employees.



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