Client Success Strategist

2 weeks ago

Brooklyn, New York, United States Amplify Full time

About Amplify: A leader in K-12 education since 2000, Amplify is at the forefront of next-generation curriculum and assessment. Our core and supplemental programs in English Language Arts, mathematics, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and independently. Our formative assessment products assist educators in identifying the targeted instruction students require to build a solid foundation in early reading and mathematics. Currently, Amplify serves over 10 million students across all 50 states.

Position Overview: We are looking for a Customer Success Manager (CSM) who will act as the primary liaison for Amplify clients, ensuring they receive an exceptional customer experience. The CSM will be responsible for managing account relationships, overseeing account onboarding and implementations, and providing continuous support to their Amplify clients. The CSM will also manage the customer’s student achievement objectives and collaborate across the organization to ensure those objectives are met. Retaining existing business and supporting expansion within accounts will be key responsibilities.

Key Responsibilities:
  • Lead strategic customer engagements from initiation through the post-sale lifecycle, being accountable for account success and retention.
  • Act as the primary point of contact for district leaders and educators, collaborating closely with Sales and Professional Learning to deliver an outstanding customer experience.
  • Establish partnerships with account leaders to cultivate strong relationships and develop multi-year student achievement strategies.
  • Monitor implementation progress and account health in partnership with Customer Success Specialists, maintaining awareness of project status to communicate with clients and internal teams.
  • Conduct regular check-in meetings with clients, including goal setting and impact reviews, to ensure progress towards strategic objectives and performance metrics; create and distribute meeting notes and provide regular updates for assigned accounts.
  • Lead and coordinate the development of Professional Learning plans for clients, collaborating with product specialists as necessary.
  • Analyze account data to identify usage trends, sharing key insights with clients to inform ongoing curriculum strategies.
  • Prioritize account issues and assist in implementing solutions or workarounds, coordinating with internal teams; communicate with district/school personnel to provide timely updates on issue resolution.
  • Maintain expertise across Amplify's suite of products to advise clients on all curriculum needs.
Basic Qualifications:
  • Bachelor's Degree or equivalent work experience.
  • 2+ years of experience in Account Management, Customer Success, or related fields.
  • Experience managing multiple projects in a dynamic environment.
  • Exceptional verbal, written, and presentation skills.
  • Willingness to travel as required.
Preferred Qualifications:
  • Experience in Customer Success is highly desirable.
  • Background in education, school/district leadership, or educational publishing/technology.
  • Familiarity with Salesforce and Google Suite is a plus.

What We Offer: The salary is just one component of the Amplify Total Rewards package, which includes a competitive 401(k) plan, comprehensive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to premier development programs. The gross annualized salary range for this role is $80,000 - $90,000, and this position is eligible for an annual discretionary bonus based on individual and company performance.

Amplify is committed to fostering a diverse and inclusive environment for all employees. We actively seek to recruit, develop, and retain the most talented individuals from a diverse candidate pool.

Amplify Education, Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. participates in E-Verify.

If selected, a background check will be required. As mandated by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.

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