Vice President, Client Success Team Lead

2 months ago

Brooklyn, New York, United States JPMorganChase Full time

Job Description
Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.
As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Partnerships & Client Success and lead a team focused on maximizing revenue growth and retention through an engaging, consultative client experience for brands and agencies by delivering value through our Chase Offers platform. If you have experience building and leading high performance account management teams, excellent organization and communication skills, and are passionate about growing a new emerging media channel we would love to hear from you.
Job responsibilities

  • Build out the Client Success function for Chase Media Solutions
  • Lead a team of client success managers and associates to deliver excellent service to clients
  • Collaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets
  • Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients
  • Implement client feedback strategy to identify key success factors and pain points within our product offering and our client experience to help inform sales/marketing strategy, process improvements and product enhancements to better deliver for clients
  • Implement approach to resolving client issues and escalations
  • Develop and maintain a strong understanding of key vertical market trends and customer opportunities
  • Represent Chase Media Solutions at events and serve as a brand and business ambassador

Required qualifications, capabilities, and skills

  • 5+ years of account management experience within the digital media or performance marketing industry
  • 2+ years of account management leadership experience
  • Demonstrated leadership ability in building, inspiring and managing high-performing, scalable client success teams
  • Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions
  • Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationships
  • Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment
  • Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail

Preferred qualifications, capabilities, and skills

  • Vertical expertise in key consumer categories such as grocery, dining, gas & convenience, retail, travel

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

  • Vice President, Client Partner

    2 months ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping...

  • Vice President of Quality Assurance

    1 week ago

    Brooklyn, New York, United States BHIRED Full time

    Full Time Vice President of Quality Assurance BHIRED, a progressive healthcare organization, is seeking a Vice President of Quality Assurance to significantly contribute to the advancement of our mission and vision through the leadership of Continuous Quality Improvement (CQI) initiatives. This role is critical in enhancing quality, patient safety, and risk...

  • **Vice President, Shelter Operations**

    9 hours ago

    Brooklyn, New York, United States CAMBA Full time

    About the RoleCAMBA is seeking a highly experienced and skilled Vice President to lead our shelter operations. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our shelters, ensuring the delivery of high-quality services to our clients, and driving business growth and development.Key...

  • Finance & Business Management, Vice President

    3 weeks ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description JPMorgan Chase is seeking a Vice President to join our Resolution team within Corporate Finance. As a Vice President within the Resolution team, you will lead a variety of activities focused on development and ongoing enhancement of JPMorgan Chase's Global Title I and Insured Depository Institution (IDI) Resolution Plans. Prior experience in...

  • Vice President of Family Shelter Operations

    12 hours ago

    Brooklyn, New York, United States Tandym Group Full time

    A non-profit organization, Tandym Group, is seeking an experienced professional to join their team as their new Vice President of Family Shelter Operations.**Key Responsibilities:**Ensure that all direct and subordinate staff complies with the organization's and funders' policies and rules.Oversee all program operations and manage direct reporting program...

  • Vice President of Shelter Services

    18 hours ago

    Brooklyn, New York, United States Tandym Group Full time

    A reputable nonprofit organization, Tandym Group, is seeking an experienced professional to join their staff as a Vice President and oversee one of their shelters in Brooklyn.About the Opportunity:Work Environment: Fully on-site, Monday-Friday, business hoursSetting: Women's ShelterKey Responsibilities:Clearly communicate organizational and funder policies,...

  • Experience Design Vice President

    1 month ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Shape the future of user experience with strategic design initiatives that blend business needs and user insights.As a Vice President Experience Design in DXD Securities Services & CDAO you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices...

  • Compliance - Regulatory Strategy Lead - Vice President

    2 months ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description BBBring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company,...

  • Experience Design Vice President

    3 weeks ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Shape the future of user experience with strategic design initiatives that blend business needs and user insights.As a Vice President Experience Design in the Deposits team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead...

  • Chase Strategy Vice President

    2 months ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description When someone joins the Chase Strategy team, they accelerate their career by working on impactful and complex projects with high visibility.They also become part of a highly collaborative team that prioritizes learning, professional development, and mentorship.As a Vice President in the Chase Strategy team, you will take the lead in managing...

  • Vice President, Product Platform Services

    2 months ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Chase Media Solutions, part of Connected Commerce, is dedicated to driving measurable outcomes for brands and real benefits for our customers. Our digital media solutions leverage our strong merchant relationships, our 65M customer base, and industry leading customer insights to find, attract, and engage intended audiences through their...

  • External Communications for Payments Vice President

    3 weeks ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description For both our employees and our businesses, we are leading success in a diverse culture with a commitment to creating an environment where everyone feels like they belong. Positions within Chase provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility and career advancement. We are hiring...

  • Senior Vice President of Real Estate Operations

    1 week ago

    Brooklyn, New York, United States Bedford Stuyvesant Restoration Full time

    Position OverviewThe Bedford-Stuyvesant Restoration Corporation, a pioneering community development organization established in 1967, is seeking a Senior Vice President of Real Estate Operations. This esteemed organization is dedicated to addressing the racial wealth gap and serves a diverse community in Central Brooklyn. Our headquarters, located within a...

  • User Experience Product Designer, Vice President

    4 weeks ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As a Product Designer, Vice President in Employee Experience Design , you will play a pivotal role in shaping the employee experience across our products and services. Leveraging your deep knowledge of design and research...

  • Client Success Strategist

    1 week ago

    Brooklyn, New York, United States Amplify Full time

    About Amplify: A leader in K-12 education since 2000, Amplify is at the forefront of next-generation curriculum and assessment. Our core and supplemental programs in English Language Arts, mathematics, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and independently. Our formative assessment products assist...

  • Senior Vice President of Quality Assurance

    1 week ago

    Brooklyn, New York, United States Little Flower Full time

    Job OverviewSalary Range: $110,000 - $130,000About Little Flower:Little Flower Children and Family Services of New York is a dedicated nonprofit organization committed to enhancing the lives of children, youth, and families throughout New York City and Long Island since 1929. Our team of over 500 professionals provides a variety of essential services,...

  • Vice President, Merchant Experience Product Manager

    4 weeks ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Offers & Shopping is dedicated to leading measurable outcomes for brands and real benefits for our customers. Our ad solutions leverage our strong merchant relationships, our 65mm customer base, and industry leading customer insights to find, attract, and engage intended audiences throughout their shopping journeys.As a Vice President,...

  • Lead Major Gift Fundraising Initiatives

    3 days ago

    Brooklyn, New York, United States Graham Windham Full time

    Associate Vice President of Individual Philanthropy Graham Windham seeks a passionate and experienced leader to spearhead our major gift fundraising efforts. As the Associate Vice President of Individual Philanthropy, you will play a pivotal role in securing significant philanthropic contributions that fuel our mission of empowering children and families...

  • Vice President

    4 weeks ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description The Payments organization is a motivated, forward thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product...

  • Vice President, HNW Card Product Portfolio Strategy

    1 month ago

    Brooklyn, New York, United States JPMorganChase Full time

    Job Description Organization DescriptionOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have...