Current jobs related to Customer Success Associate Manager - Brooklyn, New York - Amplify
-
Customer Success Advocate
2 weeks ago
Brooklyn, New York, United States MetroPlus Health Plan Full timeEmpowering New Yorkers through Exceptional CareMetroPlusHealth is committed to delivering high-quality healthcare services to the residents of New York City. As a Customer Success Specialist, you will play a vital role in ensuring our members receive the best possible care and support.About the RoleThe Customer Success Specialist is responsible for...
-
Customer Success Specialist
2 weeks ago
Brooklyn, New York, United States MetroPlus Health Plan Full timeEmpowering New Yorkers through Exceptional Customer ServiceMetroPlusHealth is committed to delivering high-quality healthcare services to residents of New York City. As a Customer Success Specialist, you will play a critical role in ensuring our members receive the best possible experience.About the RoleThe Customer Success Specialist is responsible for...
-
Customer Success Advocate
2 weeks ago
Brooklyn, New York, United States MetroPlus Health Plan Full timeEmpowering New Yorkers through Exceptional CareMetroPlusHealth is committed to delivering high-quality healthcare services to the residents of New York City. As a Customer Success Specialist, you will play a vital role in ensuring our members receive the best possible care.About the RoleThe Customer Success Specialist is responsible for supporting our...
-
Customer Success Specialist
2 weeks ago
Brooklyn, New York, United States MetroPlus Health Plan Full timeCustomer Success Specialist Job Summary: As a Customer Success Specialist at MetroPlusHealth, you will play a critical role in supporting our members and stakeholders across the customer journey. You will be an expert on our system and processes, quickly routing members to the appropriate resolution and support. Your goal will be to enhance the...
-
Customer Success Advocate
4 days ago
Brooklyn, New York, United States MetroPlus Health Plan Full timeEmpowering Member SuccessMetroPlus Health Plan is committed to delivering exceptional healthcare services to its members. As a Customer Success Specialist, you will play a vital role in ensuring our members receive the support they need to thrive.The ideal candidate will possess excellent communication skills, a strong understanding of healthcare processes,...
-
Customer Success Advocate
4 weeks ago
Brooklyn, New York, United States MetroPlus Health Plan Full timeEmpowering New Yorkers through Exceptional CareMetroPlusHealth is committed to delivering high-quality healthcare services to the residents of New York City. As a Customer Success Specialist, you will play a vital role in ensuring our members receive the best possible care and support.About the RoleThe Customer Success Specialist is responsible for...
-
Customer Success Advocate
2 weeks ago
Brooklyn, New York, United States MetroPlus Health Plan Full timeEmpowering New Yorkers through Exceptional CareMetroPlusHealth is committed to delivering high-quality healthcare services to the residents of New York City. As a Customer Success Specialist, you will play a vital role in ensuring our members receive the best possible care and support.About the RoleThe Customer Success Specialist is responsible for...
-
Customer Success Advocate
4 days ago
Brooklyn, New York, United States MetroPlus Health Plan Full timeCustomer Success SpecialistMetroPlus Health Plan is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our organization, you will be responsible for supporting our members and other stakeholders across the customer journey.The ideal candidate will be an expert on our system and processes, able to quickly route members...
-
Customer Success Advocate
1 month ago
Brooklyn, New York, United States MetroPlus Health Plan Full timeEmpower. Unite. Care.MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that healthcare is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.About MetroPlusHealthMetroPlusHealth provides the highest quality...
-
Customer Success Advocate
2 weeks ago
Brooklyn, New York, United States MetroPlus Health Plan Full timeEmpowering New Yorkers through Exceptional CareMetroPlusHealth is dedicated to delivering high-quality healthcare services to the residents of Bronx, Brooklyn, Manhattan, Queens, and Staten Island. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, we strive to build strong relationships with our...
-
Customer Engagement Manager
1 month ago
Brooklyn, New York, United States PetSmart Full timeAbout Our StoreWe're a community of pet lovers who share a passion for delivering exceptional customer experiences. As a PetSmart Customer Engagement Manager, you'll play a key role in ensuring our stores run smoothly and our customers have a personalized shopping experience.About Your RoleAs a leader on our Department Management team, you'll be responsible...
-
Customer Sales Associate
4 days ago
Brooklyn, New York, United States Trane Technologies Full timeAt Trane Technologies, we're committed to creating innovative climate solutions for a sustainable world. As a Customer Sales Associate, you'll be a trusted advisor to customers, resolving parts or equipment issues, delivering quality parts and solutions, and processing customer orders.Key Responsibilities:Engage with customers to identify needs, respond to...
-
Customer Experience Associate
1 month ago
Brooklyn, New York, United States KITH Full timeAbout the RoleThe KITH Customer Experience Associate is the ultimate team player, responsible for delivering best-in-class service to all customers and clients. As the customer's concierge, you will specialize in all areas of the store's operations, ensuring a seamless and engaging experience from beginning to end.Key ResponsibilitiesCommunicate effectively...
-
Associate Manager
1 month ago
Brooklyn, New York, United States VIBE TWLV Full timeAbout VIBE TWLVVIBE TWLV is a captivating and transformative space that embodies daring sensibility and inspires individuals to discover their new selves through unexpected imagination, creativity, and the belief in luck and its fulfillment.Job DescriptionJob Title: Associate ManagerJob Summary: We are seeking a highly motivated and experienced Associate...
-
Customer Experience Associate
4 weeks ago
Brooklyn, New York, United States KITH Full timeAbout the RoleThe KITH Customer Experience Associate is the ultimate team player, responsible for delivering best-in-class service to all customers and clients. As the customer's concierge, you will specialize in all areas of the store's operations, ensuring a seamless and engaging experience from beginning to end.ResponsibilitiesCommunicate effectively with...
-
Associate Manager
3 weeks ago
Brooklyn, New York, United States VIBE TWLV Full timeAbout VIBE TWLVVIBE TWLV is a dynamic and innovative retail brand that embodies a captivating and transformative space. Our mission is to inspire individuals to discover their new selves through unexpected imagination, creativity, and the belief in luck and its fulfillment.Job DescriptionJob Title: Associate ManagerJob Summary: We are seeking a highly...
-
Associate Account Sales Manager
4 weeks ago
Brooklyn, New York, United States Dietz & Watson Full timeJob Title: Associate Account Sales ManagerAchieve sales operational objectives by contributing account sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends;...
-
Customer Experience Manager
2 months ago
Brooklyn, New York, United States Wireless Vision Full timeAbout the Role:As a Retail Associate Manager at Wireless Vision, you will be responsible for driving sales results, team motivation, and customer experience. You will represent the T-Mobile brand while providing exceptional customer service and driving profitability.Key Responsibilities:Manage store operations, including sales, customer service, and team...
-
Customer Experience Manager
1 week ago
Brooklyn, New York, United States Yoto Full timeCustomer Happiness Supervisor Job DescriptionWe're seeking a highly skilled Customer Happiness Supervisor to join our growing team at Yoto. As a key member of our Customer Happiness team, you will play a crucial role in delivering exceptional customer support across all platforms.About the Role:Supervise and develop a team of Customer Happiness Specialists,...
-
Seasonal Customer Experience Associate
2 weeks ago
Brooklyn, New York, United States KITH Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, supporting sales floor operations, and contributing to a positive and engaging store...
Customer Success Associate Manager
2 months ago
About Amplify: A leader in K-12 education since 2000, Amplify is at the forefront of innovative curriculum and assessment solutions. Our comprehensive programs in English Language Arts, mathematics, and science engage students in meaningful learning experiences, encouraging them to think critically and creatively. Our assessment tools empower educators to identify specific instructional needs, ensuring a solid foundation in early literacy and numeracy. Currently, Amplify supports over 10 million students across the United States.
Position Overview: We are looking for a Customer Success Associate Manager who will act as the main liaison for Amplify's clients, guaranteeing an exceptional customer journey. This role involves managing client relationships, overseeing onboarding processes, and providing continuous support to ensure customer satisfaction. The Associate Manager will be responsible for tracking student achievement objectives and collaborating with various teams to achieve these targets. This position is essential for maintaining existing business and facilitating growth within assigned accounts.
Key Responsibilities:- Lead strategic client engagements from initiation through the post-sale lifecycle, ensuring account success and retention.
- Act as the primary contact for district leaders and educators, collaborating closely with Sales and Professional Learning teams to enhance the customer experience.
- Oversee the onboarding and implementation processes for assigned accounts, working with school personnel to establish project priorities for successful launches.
- Build strong partnerships with account leaders to develop multi-year strategies for student achievement.
- Conduct regular check-in meetings with clients to set goals and review impact, ensuring progress towards strategic objectives.
- Analyze account data to identify usage trends and share insights with clients to inform curriculum strategies.
- Prioritize and address account issues, coordinating with internal teams to implement solutions and communicate updates to clients.
- Maintain a thorough understanding of Amplify's product offerings to provide comprehensive support across all curriculum needs.
- Utilize project management tools to ensure consistent and efficient operations and communications.
- Proactively identify potential risks and communicate any onboarding or post-launch challenges to stakeholders.
- Assist in resolving customer issues and engage with 'at risk' accounts to ensure their needs are met.
- Coordinate with other company partners, including sales and professional learning teams, to achieve account performance goals.
- Bachelor's Degree or equivalent experience.
- Minimum of 1 year of experience in Account Management, Customer Success, or related fields.
- Proven ability to manage multiple projects in a dynamic environment.
- Strong verbal, written, and presentation skills.
- Demonstrated resourcefulness and independent problem-solving skills.
- Willingness to travel up to 10%.
- Experience in Customer Success is highly desirable.
- Background in education, school/district leadership, or educational technology/publishing.
- Familiarity with Salesforce and Google Suite is a plus.
What We Offer: The compensation package includes a competitive salary, comprehensive health insurance, a robust 401(k) plan, paid time off, parental leave, and access to exceptional professional development programs. The salary range for this position is between $70,000 and $80,000, with eligibility for an annual discretionary bonus based on individual and company performance.
Amplify is committed to fostering a diverse and inclusive workplace. We strive to recruit, develop, and retain talented individuals from a wide range of backgrounds.
Amplify Education, Inc. is an Equal Opportunity Employer. Background checks may be required as part of the hiring process.
