IT Support Specialist I

2 weeks ago

Strongsville, Ohio, United States Telsource Full time
Advantages of Working with Telsource

Telsource provides a robust benefits package for all eligible staff members. Full-time employees can access benefits starting from the first day following 45 days of employment.
  • Comprehensive benefits plan including: Health, Dental, Vision
  • Flexible spending, Dependent Care, and Healthcare savings accounts with company contribution
  • Long-Term Disability and Basic Life/AD&D
  • Competitive salary
  • Paid Time Off and Holidays
  • Opportunities for Career Development
  • Service Recognition Program
  • 401(K) Retirement Plan
  • Employee Referral Incentive
  • Life Assistance Program
Service Desk Analyst I - Sunday - Thursday or Tuesday - Saturday

The Service Desk Analyst I serves as the primary point of contact for the organization regarding information technology-related issues. Assist business clients through telephone, email, or trouble ticket inquiries to resolve or escalate IT system challenges and concerns.
Provide support, incident management, and client communication for IT system faults and service requests.

About Telsource

For over 35 years, Telsource has been delivering an innovative approach unique to the communications industry. The Telsource team offers a complete end-to-end solution from network design to installation and management. Telsource can provide single-source solutions to assist in building, monitoring, managing, and supporting networks.

Telsource's Security Operations Center (SOC) is dedicated to safeguarding against cyber threats. Staffed by cybersecurity professionals, security analysts, and engineers trained to detect, analyze, and respond to cybersecurity incidents and threats, the SOC aims to prevent such occurrences. SOC personnel utilize advanced programs and analytical tools to stay ahead of the latest security challenges in the digital landscape.

Telsource's PMI-certified project managers collaborate directly with all Telsource teams involved in supporting your project - field service teams, technical support teams, external vendors, and other internal departments, from the initial order process through successful testing and verification of the service. By eliminating information silos and promoting collaboration, the project manager ensures all necessary connections are made to streamline implementation while keeping you informed throughout every phase of the project: planning, initiation, monitoring, execution, and closing.

Telsource's Field Service Technicians form the backbone of our service operations. They represent our company to our clients, and we take this responsibility seriously. Telsource Field Service Technicians are company employees, allowing for superior control over the quality of our personnel, including their experience, tools, training, and an overall corporate culture committed to delivering exceptional service every day.

Our skilled workforce, proactive monitoring, and management systems, combined with cutting-edge technology, help reduce network complexity and achieve optimal performance for any business in a single or multi-vendor environment. Whether assisting an organization in developing a compelling business case with financial due diligence or ensuring that the new WAN design is fit for purpose, Telsource's WAN architecture and engineering experts are available to provide robust and scalable designs.

We manage the entire process of identifying, evaluating, and selecting the best-in-class WAN solutions, including Software Defined Wide Area Networking, SD-WAN, and Distributed Network Functionality Virtualization (D-NFV), tailored to organizational needs. We implement, monitor, and manage to ensure continuous optimization of organizational networks.

We look forward to the possibility of your contribution to our team.

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