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IT Support Specialist I
2 months ago
Telsource provides a robust benefits package for all eligible employees. Full-time staff can access benefits starting from the first day after 45 days of employment.
- Comprehensive benefits plan including: Health, Dental, Vision
- Flexible spending accounts, Dependent Care, and Healthcare savings accounts with company contributions
- Long-Term Disability and Basic Life/AD&D coverage
- Competitive salary
- Paid Time Off and Holidays
- Opportunities for Career Development
- Service Recognition Program
- 401(K) Retirement Plan
- Employee Referral Incentives
- Life Assistance Program
The Service Desk Analyst I serves as the primary point of contact for the organization regarding information technology-related issues. This role involves assisting business clients through telephone, email, or trouble ticket inquiries to resolve or escalate IT system challenges.
Responsibilities include providing support, managing incidents, and maintaining client communications for IT system faults and service requests.
About Telsource
For over 35 years, Telsource has been delivering an innovative approach tailored to the communications industry. Our team offers a complete end-to-end solution, encompassing network design, installation, and management. Telsource provides single-source solutions to assist in building, monitoring, managing, and supporting networks.
The Security Operations Center (SOC) at Telsource is dedicated to safeguarding against cyber threats. Staffed by cybersecurity professionals, security analysts, and engineers trained to detect, analyze, and respond to cybersecurity incidents, the SOC is equipped to prevent potential threats. The team utilizes advanced programs and analytical tools to stay ahead of the latest security challenges in the digital landscape.
Telsource's PMI-certified project managers work closely with all teams involved in supporting your project—field service teams, technical support teams, external vendors, and other internal departments—ensuring seamless coordination from the initial order through successful testing and verification of services. By eliminating information silos and promoting collaboration, project managers facilitate the necessary connections to streamline implementation while keeping stakeholders informed throughout every project phase: planning, initiation, monitoring, execution, and closing.
Our Field Service Technicians are the cornerstone of our service operations. They represent our company to clients, and we prioritize their training and expertise. Telsource Field Service Technicians are direct employees, allowing us to maintain high standards regarding their skills, tools, training, and overall corporate culture dedicated to delivering exceptional service daily.
Our experienced staff, proactive monitoring, and management systems, combined with cutting-edge technology, help reduce network complexity and optimize performance for any business, whether in a single or multi-vendor environment. Whether assisting an organization in developing a compelling business case with financial due diligence or ensuring that the new WAN design meets requirements, Telsource's WAN architecture and engineering experts are available to provide robust and scalable solutions.
We manage the entire process of identifying, evaluating, and selecting top-tier WAN solutions, including Software Defined Wide Area Networking (SD-WAN) and Distributed Network Functionality Virtualization (D-NFV), tailored to organizational needs. We implement, monitor, and manage to ensure ongoing optimization of organizational networks.
