Cafe Operations Supervisor
2 weeks ago
Location: Segerstrom
Compensation: $18.50 per hour
This position plays a vital role in the success of 7 Leaves Cafe by supporting the Store Manager in overseeing daily operations during designated shifts. The individual will be tasked with assigning duties and collaborating with Team Members to uphold the 7 Leaves standard of service and operational excellence.
Key Responsibilities
- Ensure smooth execution of store operations during assigned shifts, adhering to 7 Leaves standards for customer service, policies, safety protocols, and operational procedures.
- Deliver high-quality beverages and create memorable experiences for all patrons.
- Address and resolve customer inquiries or conflicts that arise during the shift.
- Guarantee compliance with food and beverage safety regulations throughout operations.
- Implement cash management processes in line with company policies and efficiently manage store inventory.
- Maintain composure and patience during peak periods or unexpected events to set a positive example for the team and ensure seamless operations.
- Communicate effectively and consistently with the Store Manager and management team to maintain alignment among all management members.
- Assess customer needs and perceptions to proactively meet their expectations.
- Assist the Store Manager in training and developing Team Members, fostering a positive and educational team environment.
- Ensure Team Members deliver the exceptional 7 Leaves customer service experience while adhering to all safety and health protocols.
- Perform any additional tasks as assigned by the Store Manager.
- Ability to lead and delegate effectively during scheduled shifts.
- Strong interpersonal and communication skills.
- Self-motivated and proactive with a strong sense of initiative.
- Excellent organizational skills, capable of prioritizing multiple tasks.
- Sound judgment and a commitment to confidentiality.
- Positive attitude and team-oriented mindset.
- Ability to collaborate effectively and build strong relationships.
- Integrity and trustworthiness.
Physical Requirements
- Ability to remain on your feet for extended periods.
- Must be capable of lifting at least 45 lbs regularly.
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