Cafe Operations Supervisor

2 weeks ago


Santa Ana, California, United States 7 Leaves Cafe Full time
Job Overview

Location: Segerstrom

Compensation: $18.50 per hour


This position plays a vital role in the success of 7 Leaves Cafe by supporting the Store Manager in overseeing daily operations during designated shifts. The individual will be tasked with assigning duties and collaborating with Team Members to uphold the 7 Leaves standard of service and operational excellence.

Key Responsibilities

  • Ensure smooth execution of store operations during assigned shifts, adhering to 7 Leaves standards for customer service, policies, safety protocols, and operational procedures.
  • Deliver high-quality beverages and create memorable experiences for all patrons.
  • Address and resolve customer inquiries or conflicts that arise during the shift.
  • Guarantee compliance with food and beverage safety regulations throughout operations.
  • Implement cash management processes in line with company policies and efficiently manage store inventory.
  • Maintain composure and patience during peak periods or unexpected events to set a positive example for the team and ensure seamless operations.
  • Communicate effectively and consistently with the Store Manager and management team to maintain alignment among all management members.
  • Assess customer needs and perceptions to proactively meet their expectations.
  • Assist the Store Manager in training and developing Team Members, fostering a positive and educational team environment.
  • Ensure Team Members deliver the exceptional 7 Leaves customer service experience while adhering to all safety and health protocols.
  • Perform any additional tasks as assigned by the Store Manager.
Required Competencies
  • Ability to lead and delegate effectively during scheduled shifts.
  • Strong interpersonal and communication skills.
  • Self-motivated and proactive with a strong sense of initiative.
  • Excellent organizational skills, capable of prioritizing multiple tasks.
  • Sound judgment and a commitment to confidentiality.
  • Positive attitude and team-oriented mindset.
  • Ability to collaborate effectively and build strong relationships.
  • Integrity and trustworthiness.

Physical Requirements

  • Ability to remain on your feet for extended periods.
  • Must be capable of lifting at least 45 lbs regularly.
Job Posted by ApplicantPro
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