Client Service Representative
2 weeks ago
The Customer Service Associate at The UPS Store Kingston # is dedicated to providing exceptional service to all retail clients. This role involves managing and processing packages for courier delivery, as well as operating various office equipment such as copiers, fax machines, binding tools, laminators, and point-of-sale systems. The Associate is responsible for offering precise information regarding our diverse range of products and services, ensuring customers receive the best possible options.
The ideal candidate will possess prior experience in retail sales, proficient computer and internet skills, and a high school diploma or GED. A friendly and genuinely helpful attitude, along with a professional appearance, is essential. The successful candidate should be a quick learner, eager to understand all facets of the business efficiently.
KEY RESPONSIBILITIES
- Provide exceptional customer service to both walk-in clients and those inquiring via phone.
- Exhibit strong listening skills while interacting with customers, team members, and management.
- Take initiative in addressing customer shipping requirements and propose effective solutions.
- Actively learn about all product and service offerings, alternative solutions, and current industry trends.
- Expertly operate all relevant equipment, software, and devices, and be willing to train others.
- Maintain a tidy, organized, and safe work environment.
- Perform additional duties as required.
- High school diploma or GED is mandatory.
- Proficient in computer applications, including Microsoft Office and Adobe Suites.
- Excellent telephone communication skills.
- Strong verbal and written communication abilities, including spelling and basic math.
- Dependable, punctual, and responsible.
- Able to lift weights exceeding 40 pounds.
- Clear and legible handwriting.
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