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Patient Services Representative

2 months ago

Kingston, New York, United States The Institute for Family Health Full time
Job Summary

The Institute for Family Health is seeking a highly organized and detail-oriented Patient Services Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.

Key Responsibilities
  • Greets and checks in patients, ensuring a smooth and efficient registration process.
  • Schedules patient appointments, makes reminder calls, and provides schedule information to the practice.
  • Performs a complete registration of patients' clinical, financial, and demographic information into our electronic health record system.
  • Collects cash from patients for charges and co-payments, and reconciles all charges into the system.
  • Verifies insurance coverage for all patients presenting for appointments.
  • Sends correspondence to patients to remind, recall, or reschedule appointments.
  • Refers complex billing issues to the Practice Administrator or Mental Health Billing Coordinator for assistance and resolution.
  • Maintains effective communication with patients, families, peers, and other members of the healthcare team.
Requirements
  • Computer literacy with proficiency in MS Word, Excel, and PowerPoint.
  • Demonstrated organizational, interpersonal, oral, and written communication skills.
  • Ability to generate, interpret, and analyze data from multiple sources.
  • Minimum of one year customer service experience required.
  • Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress.