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Member Service Representative

2 months ago

Kingston, New York, United States Alterna Bank Full time

About the Role

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Alterna Bank. As a key member of our branch team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and promoting our products and services.

Key Responsibilities

  • Respond to member inquiries and resolve issues in a timely and professional manner
  • Process various financial transactions, including deposits, withdrawals, and transfers
  • Provide personalized service to members, building strong relationships and trust
  • Stay up-to-date on Alterna Bank products and services, making recommendations to members as needed
  • Work collaboratively with the branch team to achieve sales and referral targets
  • Ensure accurate and efficient processing of transactions, maintaining a high level of accuracy and attention to detail

Requirements

  • Post-secondary education preferred or equivalent experience and education
  • Previous experience in a sales role, including cash handling, is an asset
  • Ability to work flexible hours, including weekends
  • Strong communication and interpersonal skills, with a focus on customer service
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Alterna Bank

Alterna Bank is a member-owned financial institution dedicated to providing exceptional service to our members. We are committed to building strong relationships and trust with our members, and we are seeking like-minded individuals to join our team.