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Customer Service Representative

2 months ago

Kingston, New York, United States Access Full time

About the Role:

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our support team, you will be responsible for providing exceptional service to our clients and stakeholders.

Key Responsibilities:

  • Provide customer service to clients via phone, email, and in-person
  • Manage client records and maintain accurate and up-to-date information
  • Assist with scheduling appointments and managing calendars
  • Perform administrative tasks such as data entry, filing, and billing
  • Collaborate with other team members to ensure seamless service delivery

Requirements:

  • 1+ year of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and experience with electronic health records
  • Bilingual English and Spanish speaking a plus

About Us:

Access is a leading provider of innovative solutions for individuals and families. We are committed to delivering exceptional service and support to our clients and communities.