Associate Director of Residential Life for Assignments

14 hours ago

Amherst, Massachusetts, United States InsideHigherEd Full time
Job Summary

The Associate Director of Residential Life for Assignments provides strategic leadership for the implementation of business practices related to occupancy management, housing assignments, and billing. This role is responsible for developing and operationalizing the annual business cycle for occupancy management and room selection, including routine best practice reviews. The successful candidate will utilize data to forecast future demand projections and recruitment and assignment strategies to maximize space and revenue.

Key Responsibilities
  • Provide primary leadership for Residential Life processes related to occupancy management for university-owned and operated housing, including over 13,500 beds across residence halls, apartment-style housing, and family housing units.
  • Develop and evaluate policies related to housing administration within the Occupancy License Agreements, including financial liability, cancellation fees, housing eligibility, and occupancy expectations.
  • Lead the development, review, and implementation of Occupancy License Agreements, including periodic review and updates.
  • Provide leadership for housing billing and refund processes, including appeals processes, cancellation fee schedules, and related fees.
  • Develop and present annual recommendations for housing rates and related revenue.
  • Supervise the development and implementation of plans that establish positive, sustainable family housing communities rooted in mutual respect, civility, appreciation, and celebration of differences.
  • Deliver a range of programs and initiatives that support university priorities through a residential curriculum framework.
  • Provide high-quality supervision and evaluation for assigned residential life assignments and family housing staff.
  • Lead staff to provide high-quality customer service and communication in all interactions with students, their families, and campus partners.
Requirements
  • Master's degree in a related field, including higher education, business management, or hospitality management.
  • Five (5) years of directly related full-time progressively responsible experience in college/university housing management.
  • Valid Driver's License.
  • Demonstrated skills and ability to establish and lead a collaborative team.
  • Proven ability to work independently within broad scope of established expectations/policies/practices.
  • Superior project management skills.
  • Evidence of successful collaborations with a wide range of stakeholders within and outside the university.

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