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Director of Residential Life Operations
2 months ago
The Associate Director of Residential Life for Assignments provides strategic leadership for the implementation of business practices related to occupancy management, housing assignments, and billing. This role is responsible for developing and operationalizing the annual business cycle for occupancy management and room selection, including routine best practice reviews. The successful candidate will utilize data to forecast future demand projections and recruitment and assignment strategies to maximize space and revenue.
Key Responsibilities- Leadership and Strategic Planning
- Serves as a member of the Residential Life Senior Leadership team, participating in developing strategic direction for the comprehensive residential life program.
- Executes and implements best practices, and acts in place of the Director of Residential Life as assigned.
- Occupancy Management
- Provides primary leadership for Residential Life processes related to occupancy management for university-owned and operated housing, including over 13,500 beds across residence halls, apartment-style housing, and family housing units.
- Develops and operationalizes the annual business cycle for occupancy management and room selection, including routine best practice reviews.
- Housing Licensing and Billing
- Provides primary leadership for the development, review, and implementation of Occupancy License Agreements, including periodic review and updates.
- Develops and evaluates policies related to housing administration within the Occupancy License Agreements, such as financial liability, cancellation fees, housing eligibility, and occupancy expectations.
- Customer Service and Communication
- Develops expert knowledge of, and leads the department on the use of associated web-based technology support occupancy management and customer service.
- Ensures regular audit and archiving of data and standards of privacy.
- Staff Supervision and Development
- Provides high-quality supervision and evaluation for assigned residential life assignments and family housing staff.
- Leads staff to provide high-quality customer service and communication in all interactions with students, their families, and campus partners.
- Assessment and Reporting
- Leads and implements assessment focused on family housing, assignments, and customer service.
- Creates and contributes to assessment and annual reports.
- Collaboration and Communication
- Establishes and maintains collaborative and effective working relationships across the Student Affairs and Campus Life Executive Area and the University as a whole.
- Serves as Residential Life's primary representative to the Enrollment Management team and Move-in planning team.
- Education
- Master's degree in a related field, including but not limited to higher education, business management, or hospitality management.
- Experience
- Five (5) years of directly related full-time progressively responsible experience in college/university housing management.
- Skills and Abilities
- Demonstrated skills and ability to establish and lead a collaborative team.
- Proven ability to work independently within broad scope of established expectations/policies/practices.
- Superior project management skills.
- Experience managing multiple concurrent responsibilities and priorities.
- Evidence of successful collaborations with a wide range of stakeholders within and outside the university.
