Director of Student Support Services
3 days ago
Under the general direction of the Senior Associate Dean of Students, the Director of Basic Needs Initiatives performs a variety of functions and responsibilities related to the delivery of student support services with primary responsibility for the leadership, oversight, and day-to-day operation of the Dean of Students office basic needs programs and services.
Key Responsibilities- Provides strategic leadership and supervision of the Dean of Students Office basic needs initiatives, including the Student Care Emergency Fund, Short Term Emergency Loans, Meal Swipe Programs, and Student Care Supply Closet.
- Responsible for the selection, training, and supervision of Graduate and Undergraduate student employees.
- Develops, implements, and assesses basic needs initiatives addressing students' basic needs around food, housing, financial, technology, etc.
- Develops and implements policies and processes for effective triage of referrals, standards for working with students experiencing basic needs insecurity, and processes for effective referrals to campus resources and community agencies.
- Meets with students experiencing basic needs insecurity, determines eligibility for University resources, identifies possible federal/state/local resources that are available, and supports students in accessing basic needs programs and services on and off campus.
- Maintains effective partnerships with key departments, including Residential Life, Student Success, Financial Aid Services, Bursars Office, Office of Equity and Inclusion, and programs and services within the Advocacy, Inclusion, and Support Programs.
- Develops and maintains effective partnerships with key community organizations that provide support to individuals experiencing basic needs insecurity, including food banks, shelters, religious organizations, state agencies, etc.
- Develops and oversees budgets in collaboration with the Dean of Students and SACL Finance.
- In partnership with the Dean of Students and Senior Associate Dean of Students, develops and executes ongoing fundraising initiatives, as well as researches, identifies, and supports grant applications for federal, state, and local funding opportunities.
- Stays abreast of legislation, legal precedent, and best practices as they relate to basic needs programs and services and takes steps to ensure University policy and procedures are updated accordingly.
- Develops and implements multimodal communication strategies to inform the campus community of campus and community basic needs resources, trends in students' need and usage of basic needs resources.
- Supports the Dean of Students Leadership team in the development and implementation of programs, policies, and procedures.
- Master's Degree in a related field, including Higher Education, Student Affairs, Public Policy, Counseling Education, and Nonprofit Management.
- Five (5) years' experience providing services to students at a college/university or community agency, including direct experience in supporting students/individuals experiencing basic needs insecurity.
- Understanding of basic needs concerns on college campuses and awareness of best practices and federal/state/local agencies providing basic needs resources.
- Demonstrated ability and experience in developing and maintaining positive, collaborative relationships with internal and external constituencies.
- Demonstrated experience working with diverse populations and in developing inclusive communities and work teams.
- Excellent administrative skills, including experience using a web-based software platform to initiate, track, and record work, and computer skills, including Microsoft suite products.
- Demonstrated experience creating and delivering trainings, workshops, and presentations.
- Excellent communication (oral and written) and presentation skills.
- Class D Driver's License or equivalent upon hire.
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Director of Student Support Services
1 week ago
Amherst, Massachusetts, United States InsideHigherEd Full timeJob SummaryUnder the general direction of the Senior Associate Dean of Students, the Director of Basic Needs Initiatives performs a variety of functions and responsibilities related to the delivery of student support services with primary responsibility for the leadership, oversight, and day-to-day operation of the Dean of Students office basic needs...
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