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Residential Life Operations Manager

2 months ago

Amherst, Massachusetts, United States InsideHigherEd Full time
Job Summary

The Associate Director of Residential Life for Assignments provides strategic leadership for the implementation of business practices related to occupancy management, housing assignments, and billing. This role is responsible for developing and operationalizing the annual business cycle for occupancy management and room selection, including routine best practice reviews. The successful candidate will utilize data to forecast future demand projections and recruitment and assignment strategies to maximize space and revenue.

Key Responsibilities
  • Leadership and Strategic Planning
    • Develop and implement strategic plans for occupancy management, housing assignments, and billing.
    • Provide leadership for the Residential Life Senior Leadership team and participate in developing the strategic direction of the comprehensive residential life program.
  • Occupancy Management
    • Provide primary leadership for Residential Life processes related to occupancy management for university-owned and operated housing.
    • Develop and operationalize the annual business cycle for occupancy management and room selection.
  • Housing Assignments and Billing
    • Develop and implement policies related to housing administration within the Occupancy License Agreements.
    • Provide leadership for housing billing and refund processes, including appeals processes and cancellation fee schedules.
  • Staff Supervision and Development
    • Supervise the development and implementation of plans that establish positive, sustainable family housing communities.
    • Provide high-quality supervision and evaluation for assigned residential life assignments and family housing staff.
  • Communication and Collaboration
    • Develop and implement annual internal and external communication plans and strategies.
    • Establish and maintain collaborative and effective working relationships across the Student Affairs and Campus Life Executive Area and the University as a whole.
Requirements
  • Education
    • Master's degree in a related field, including but not limited to higher education, business management, or hospitality management.
  • Experience
    • Five (5) years of directly related full-time progressively responsible experience in college/university housing management.
  • Skills and Abilities
    • Demonstrated skills and ability to establish and lead a collaborative team.
    • Proven ability to work independently within broad scope of established expectations/policies/practices.
    • Superior project management skills.