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Director of Residential Life Operations
2 months ago
Job Summary
The Director of Residential Life Operations will provide leadership for the implementation of business practices related to occupancy management, housing assignments and applications, billing, customer service, and the housing licensing process. This role will be responsible for developing and operationalizing the annual business cycle for occupancy management and room selection, including routine best practice reviews. The Director will utilize data to forecast future demand projections and recruitment and assignment strategies to maximize space and revenue. This position will ensure compliance with the Americans with Disabilities Act and other legal requirements as they relate to the housing assignments processes.
Key Responsibilities
- Leadership and Strategic Planning
- Develop and implement strategic plans for residential life operations, including occupancy management, housing assignments, and customer service.
- Collaborate with senior leadership to develop and implement departmental goals and objectives.
- Occupancy Management
- Develop and operationalize the annual business cycle for occupancy management and room selection.
- Utilize data to forecast future demand projections and recruitment and assignment strategies to maximize space and revenue.
- Ensure compliance with the Americans with Disabilities Act and other legal requirements as they relate to the housing assignments processes.
- Housing Assignments and Applications
- Develop and implement processes for housing assignments and applications, including online portals and communication plans.
- Collaborate with IT staff to implement and maintain housing application, self-selection, assignments, and billing processes.
- Customer Service
- Develop and implement customer service strategies to ensure high-quality service to students, families, and campus partners.
- Collaborate with residential life staff to provide excellent customer service and communication in all interactions.
- Financial Management
- Develop and manage budgets associated with residential life operations, including occupancy management, housing assignments, and customer service.
- Collaborate with finance staff to develop and implement financial plans and strategies.
- Supervision and Evaluation
- Supervise and evaluate residential life staff, including residential life coordinators and student staff.
- Develop and implement training and development programs for residential life staff.
- Collaboration and Communication
- Collaborate with campus partners, including student affairs, enrollment management, and IT, to ensure effective communication and coordination.
- Develop and implement communication plans to ensure high-quality communication with students, families, and campus partners.
Requirements
- Education
- Masters degree in a related field, including higher education, business management, or hospitality management.
- Experience
- Five years of directly related full-time progressively responsible experience in college/university housing management.
- Skills and Abilities
- Proven ability to establish and lead a collaborative team.
- Superior project management skills, including experience managing multiple concurrent responsibilities and priorities.
- Excellent written and oral communication skills.
- Demonstrated commitment to diversity, equity, and inclusion.
