Application Support Specialist

5 days ago

Saint Peters, Missouri, United States St. Charles Community College Full time
Job Description

**About St. Charles Community College**

St. Charles Community College is a leading institution in the heart of growing St. Charles County, committed to student success and diversity. We serve a diverse student population and strive to increase the diversity of our faculty and staff to prepare students for a global society.

**Job Summary**

We are seeking an Application Support Specialist who will work closely with leadership and business experts to identify and implement solutions that support students, staff, and faculty at St. Charles Community College. The successful candidate will provide functional expertise for the College's Student Information System and related applications.

**Key Responsibilities**

  • **Functional Liaison**: Serve as a liaison between functional departments and technology teams, translating technical offerings into functional-level features.
  • **Partnership Development**: Cultivate and maintain strong partnerships across functional areas.
  • **System Management**: Manage system issues impacted by and impacting operation units, and non-academic support units.
  • **Documentation**: Document system functionality, including procedure and process changes.
  • **Project Management**: Manage multiple initiatives/projects across functional areas/departments and keep stakeholders up to date on results.
  • **Training**: Provide functional training for the College's systems and applications.
  • **Process Improvement**: Ensure that the system and processes associated with the College's systems and applications are properly used and able to meet the reporting needs of the institution.
  • **Technical Support**: Work with internal technical staff and/or vendors to resolve issues.
  • **Research and Development**: Researches and investigates technology changes and other events which impact administrative systems.
  • **Compliance**: Comply with IT procedure for reporting child pornography on SCC equipment.

**Requirements**

  • **Education**: Bachelor's degree in computer science, information systems, or related field; supplemented with two years of related work experience; or equivalent combination of education and experience.
  • **Experience**: Experience in managing multiple tasks simultaneously and exhibiting leadership skills to drive results.
  • **Skills**: Ability to analyze complicated problems and provide resolutions; proficiency with Microsoft productivity software (e.g., Microsoft Word, Excel, etc.); ability to work under strict timelines; excellent written and verbal communication skills and attention to detail.
  • **Preferred Qualifications**: Knowledge and experience with higher education information systems (e.g., Anthology Student).

**What We Offer**

Requires regular and predictable attendance. Will be subject to a criminal background check. St. Charles Community College is an Equal Opportunity Employer.

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