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Customer Support Specialist

2 months ago

Saint Peters, Missouri, United States Volt Full time

Company Overview: Volt is a leading provider of workforce solutions, dedicated to delivering exceptional service and support to our clients.

Position Overview: We are currently seeking a Warranty Claims Specialist to join our dynamic team. This is a full-time contract position where you will play a crucial role in ensuring customer satisfaction through effective claims management.

Key Responsibilities:

  • Address customer inquiries and resolve service or order issues by conducting warranty lookups, investigating orders, processing warranty claims, and managing invoice refunds.
  • Communicate with customers to provide updates on claim investigations and adjustments, and escalate unresolved issues to appropriate departments.
  • Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
  • Efficiently manage multiple communication channels, including phone and email.

Qualifications:

  • Associate's Degree or equivalent experience in customer service (3 to 5 years preferred).
  • Strong collaboration skills with both internal teams and external clients.
  • Excellent verbal and written communication abilities.
  • Meticulous attention to detail and strong interpersonal skills.
  • Ability to work independently while effectively managing time and priorities.
  • Proficient in documenting and maintaining customer information accurately.
  • Strong time management and multitasking capabilities.
  • Familiarity with computer applications, including MS Outlook and data entry software.

Compensation and Benefits:

Volt offers a competitive pay range based on various factors, including education, experience, and job responsibilities. Additionally, we provide a comprehensive benefits package that may include medical coverage, dental and vision insurance, 401(k) plans, and more.

About Volt: Established as a prominent staffing and workforce solutions provider, Volt is committed to fostering an inclusive work environment and providing equal employment opportunities to all candidates.