Senior Vice President of Client Success

2 weeks ago

Austin, Texas, United States SpyCloud Full time
Position Overview:

The Senior Vice President of Client Success will be pivotal in enhancing customer satisfaction and driving success for our clientele.

Company Mission:
SpyCloud is dedicated to creating a safer online environment by disrupting cybercriminal activities. Our solutions protect over 4 billion accounts globally, making cybersecurity an exhilarating and ever-evolving field.

Key Responsibilities:

Strategic Customer Success Development:
Develop and refine a comprehensive strategy for customer success that aligns with the organization’s vision and goals.

Customer Relationship Management:
Build and sustain robust relationships with key clients, acting as their trusted advisor and advocate.

Retention Initiatives:
Spearhead efforts to retain customers, minimizing churn and ensuring lasting satisfaction.

Growth Opportunities:
Identify and pursue upsell and cross-sell opportunities, working closely with sales to foster customer growth and revenue enhancement.

Lifecycle Management:
Oversee customer relationships, managing the customer lifecycle and adoption processes to broaden the security footprint through SpyCloud services.

Health Monitoring:
Track customer health metrics and proactively address potential issues for at-risk clients.

Feedback Analysis:
Gather and analyze customer feedback to derive insights, recognize trends, and drive improvements in products and services.

Team Leadership:
Lead and mentor the Customer Success team, promoting a culture centered on customer satisfaction and continuous enhancement.

Customer Advocacy:
Highlight customer success stories and testimonials to showcase SpyCloud's positive impact on client organizations.

Cross-Department Collaboration:
Work closely with internal teams and stakeholders to represent the voice of the customer, ensuring their needs are met effectively.

Qualifications:

- Bachelor's degree in Business, Marketing, or a related field; MBA or advanced degree preferred.
- At least 12 years of progressive leadership experience in customer success, with a background in sales, account management, or project management, ideally within the cybersecurity or technology sectors.
- Strong grasp of cybersecurity principles and the ability to communicate them effectively to clients.
- Proven success in leading customer success teams and driving retention and growth.
- Exceptional leadership and team-building capabilities, with a talent for motivating a diverse team.
- Outstanding communication and interpersonal skills, facilitating effective engagement with clients and internal teams.
- Experience in leveraging customer success narratives for business advancement.
- Previous experience in a Vice President or equivalent executive role in customer success is essential.

Benefits:
SpyCloud is committed to providing its employees with the necessary support and benefits to focus on our mission. We offer a competitive salary package, flexible work options, and a comprehensive benefits package, including:
- 401(k)
- Health, Vision, and Dental Insurance
- Generous Paid Time Off Plan
- In-office meals provided

Company Culture:
At SpyCloud, we foster an environment where innovation, collaboration, and problem-solving thrive. We celebrate diversity and strive to create an inclusive atmosphere for all employees.

  • Senior Vice President of Client Success

    2 weeks ago

    Austin, Texas, United States ActiveProspect, Inc. Full time

    ActiveProspect - Senior Vice President of Client SuccessActiveProspect is a premier SaaS platform focused on consent-driven marketing, empowering organizations to act swiftly on leads, ensure regulatory compliance, and extract valuable insights. In alignment with our commitment to consent-based marketing, we are in search of a seasoned Senior Vice President...

  • Senior Vice President of Client Success

    2 weeks ago

    Austin, Texas, United States SpyCloud Full time

    Position Title: Vice President of Customer Success – AmericasLocation: RemoteReporting To: Senior Vice President, Customer SuccessCompany Mission:SpyCloud is dedicated to enhancing online safety by disrupting the criminal underground. Our solutions prevent cyberattacks and safeguard over 4 billion accounts globally. The cybersecurity sector is dynamic and...

  • Senior Vice President of Client Success

    2 weeks ago

    Austin, Texas, United States SpyCloud Full time

    Position: Vice President of Customer Success – AmericasLocation: RemoteReporting To: Senior Vice President, Customer SuccessCompany Mission:SpyCloud is dedicated to enhancing online safety by disrupting criminal activities. Our solutions protect over 4 billion accounts globally, thwarting cyber threats effectively. As a leader in the cybersecurity domain,...

  • Senior Vice President of Client Success

    2 weeks ago

    Austin, Texas, United States SpyCloud Full time

    Senior Vice President of Client Success - AmericasLocation: Remote Reporting to : SVP, Customer Success Company Mission : SpyCloud is dedicated to enhancing online safety by disrupting criminal activities. Our solutions prevent cyber threats and safeguard over 4 billion accounts globally. The cybersecurity sector is rapidly evolving, and being at the...

  • Senior Vice President of Logistics

    1 week ago

    Austin, Texas, United States Thrive Pet Healthcare Full time

    Senior Vice President of LogisticsThe Senior Vice President of Logistics at Thrive Pet Healthcare is tasked with formulating and executing strategies aimed at enhancing the acquisition and oversight of materials, supplies, and equipment. This position requires leading a dedicated team to ensure efficient supply chain operations while fostering opportunities...

  • Senior Vice President Of Content

    2 months ago

    Austin, Texas, United States South By Southwest Full time

    Job PurposeSXSW seeks an experienced Content professional to lead its Content and Experience teams. The Senior Vice President of Content will be responsible for continuously developing the long-term SXSW Content Strategy within the organization and how that intersects with the customer experience. This role plays a crucial role in shaping the future...

  • Senior Vice President of Construction Materials Testing

    2 weeks ago

    Austin, Texas, United States HVJ Associates Full time

    Position OverviewTitle: Senior Vice President of CoMET DepartmentCompany: HVJ AssociatesLocation: Austin, TXReporting Structure: Reports to the Vice President of OperationsRole SummaryThe Senior Vice President of the CoMET Department at HVJ Associates plays a pivotal role in aligning departmental operations with the overarching goals of the organization....

  • Senior Vice President of Construction Materials Testing

    1 week ago

    Austin, Texas, United States HVJ Associates Full time

    Job OverviewPosition: Senior Vice President of CoMET (Construction Materials Testing) DepartmentLocation: Austin, TXReporting To: Vice President of OperationsMission StatementThe Senior Vice President of the CoMET Department at HVJ Associates is tasked with enhancing the firm's operational effectiveness while adhering to the established corporate policies...

  • Senior Vice President of Construction Materials Testing

    1 week ago

    Austin, Texas, United States HVJ Associates Full time

    Job OverviewPosition: Senior Vice President of CoMET (Construction Materials Testing) DepartmentCompany: HVJ AssociatesLocation: Austin, TXReporting To: Vice President of OperationsRole SummaryThe Senior Vice President of the CoMET Department at HVJ Associates is tasked with leading the department in alignment with the overarching policies and strategies of...

  • Senior Vice President of Operations

    2 weeks ago

    Austin, Texas, United States Diamondback Masonry Full time

    Position OverviewDiamondback Masonry is looking for a Senior Vice President of Operations to play a crucial role in our organization. This position involves the coordination and management of daily operational activities to ensure efficiency and effectiveness.Key Responsibilities:Enhance and refine operational methodologiesDistribute resources and materials...

  • Vice President of Operations

    2 weeks ago

    Austin, Texas, United States HOUSING AUTHORITY OF TRAVIS COUNTY Full time

    Job Title: Vice President of OperationsReports To: Chief Executive Officer / Executive DirectorJob Summary:The Vice President of Operations is tasked with overseeing the daily operational functions of the Housing Authority, ensuring the delivery of high-quality services to the community. This position requires strategic foresight, departmental oversight, and...

  • Senior Vice President of Client Success

    2 weeks ago

    Austin, Texas, United States ActiveProspect Full time

    Company OverviewActiveProspect stands as the premier SaaS platform for consent-driven marketing. Our extensive suite of products enables businesses across various sectors to take immediate action on their leads, safeguard against legal issues by documenting consent, and achieve significant cost savings through enhanced data insights and control.Our mission...

  • Senior Vice President of Client Success

    2 weeks ago

    Austin, Texas, United States ActiveProspect Full time

    Company OverviewActiveProspect stands as the premier SaaS platform dedicated to consent-based marketing. Our extensive suite of products empowers organizations across various sectors to take immediate action on their leads, safeguard against legal challenges by documenting consent, and achieve significant cost savings through enhanced data insights and...

  • Senior Vice President of Client Success

    2 weeks ago

    Austin, Texas, United States ActiveProspect Full time

    Company OverviewActiveProspect stands as the premier SaaS platform dedicated to consent-based marketing. Our extensive suite of products empowers organizations across various sectors to take immediate action on their leads, safeguard against legal challenges by documenting consent, and achieve cost savings through enhanced data insights and control.Our...

  • Vice President of Finance and Accounting

    1 week ago

    Austin, Texas, United States Optimal Full time

    Senior Vice President of Finance and AccountingOptimal is in search of a Senior Vice President of Finance and Accounting to deliver strategic assistance to the Chief Financial Officer, supervise divisional finance leaders, and manage financial reporting and budgeting processes.About Optimal:Optimal stands as a premier performance marketing agency committed...

  • Senior Vice President of Lithium Production

    2 weeks ago

    Austin, Texas, United States EnergyX Full time

    Senior Vice President of Lithium Metal Production - EnergyXAbout EnergyX: EnergyX is committed to being a leader in the global transition to sustainable energy solutions. Founded with a vision to innovate, the company specializes in advanced lithium-ion technologies and energy production methods.Position Overview: EnergyX is on the lookout for a Senior Vice...

  • Senior Vice President of Cybersecurity

    2 weeks ago

    Austin, Texas, United States Dispel LLC Full time

    OverviewDispel LLC is seeking a Senior Vice President of Cybersecurity to establish and oversee the monitoring, protocols, security education, and incident management operations for clients primarily engaged in maritime activities.About UsDispel LLC stands as the foremost US innovator and provider of remote access solutions utilized in subsea and arctic...

  • Senior Vice President, National Employer Communications Practice Leader

    20 hours ago

    Austin, Texas, United States National Financial Partners Full time

    The Employer Communications Leader is responsible for leading a team of communication specialists who oversee the creation, management, and maintenance of communication for our employer clients who are educating and engaging their employees. This position requires strong leadership and communication skills to effectively manage a team and drive business...

  • Vice President of Financial Strategy

    2 weeks ago

    Austin, Texas, United States augmentjobs Full time

    Job OverviewPosition Title: Vice President of Financial StrategyPosition Summary: The Vice President of Financial Strategy will play a pivotal role in defining and directing the financial strategy of the organization, ensuring sustainable growth and fiscal stability. This senior executive position encompasses the oversight of strategic financial planning,...

  • Senior Vice President of Risk Strategy

    2 weeks ago

    Austin, Texas, United States American Campus Communities Full time

    Senior Vice President - Risk StrategyDepartment: Legal Affairs Employment Type: Full Time Location: Corporate Headquarters Overview The Senior Vice President of Risk Strategy is tasked with the comprehensive management and execution of the organization’s commercial insurance framework (excluding employee benefits). This role is pivotal in identifying and...