Current jobs related to Senior Vice President of Client Success - Austin, Texas - SpyCloud

  • Senior Vice President of Logistics

    2 months ago

    Austin, Texas, United States Thrive Pet Healthcare Full time

    Senior Vice President of LogisticsThe Senior Vice President of Logistics at Thrive Pet Healthcare is tasked with formulating and executing strategies aimed at enhancing the acquisition and oversight of materials, supplies, and equipment. This position requires leading a dedicated team to ensure efficient supply chain operations while fostering opportunities...

  • Regional Vice President

    4 weeks ago

    Austin, Texas, United States Atlas Technical Consultants Full time

    Job Title: Regional Senior Vice PresidentAtlas Technical Consultants is seeking a highly experienced and results-driven Regional Senior Vice President to lead our Central Region. As a key member of our executive team, you will be responsible for driving business growth, developing and executing strategic plans, and fostering strong client relationships.Key...

  • Vice President of Customer Success

    2 weeks ago

    Austin, Texas, United States ActiveProspect Full time

    Job Title: Vice President of Customer SuccessActiveProspect is seeking an experienced Vice President of Customer Success to lead our customer success team and drive customer outcomes. As a key member of our executive team, you will be responsible for developing and executing a comprehensive customer success strategy that aligns with our company goals and...

  • Senior Vice President of Public Relations

    3 weeks ago

    Austin, Texas, United States HighwirePR Full time

    About HighwireHighwire is a modern strategic communications and digital marketing agency designed for disruptive companies. We work with high-growth technology companies and established brands looking to reinvent themselves. At Highwire, we believe that storytelling fuels transformation. And the most impactful stories represent all voices and perspectives....

  • Senior Vice President of Construction Materials Testing

    2 months ago

    Austin, Texas, United States HVJ Associates Full time

    Position OverviewTitle: Senior Vice President of CoMET DepartmentCompany: HVJ AssociatesLocation: Austin, TXReporting Structure: Reports to the Vice President of OperationsRole SummaryThe Senior Vice President of the CoMET Department at HVJ Associates plays a pivotal role in aligning departmental operations with the overarching goals of the organization....

  • Vice President of Human Resources

    4 weeks ago

    Austin, Texas, United States Goodwill Industries of Central Texas Full time

    About the RoleThe Vice President of Human Resources at Goodwill Central Texas will play a pivotal role in driving the organization's mission to transform lives through education and work. This senior leadership position requires a strategic thinker who can develop and implement innovative human capital strategies that align with the organization's core...

  • Senior Vice President, US Account Coordination Leader, Placement

    1 week ago

    Austin, Texas, United States Marsh LLC Full time

    At Marsh, we're seeking a seasoned professional to lead our US Account Coordination team in Placement & Policy Operations. As a Senior Vice President, you'll be responsible for managing client operations across the US, supporting over 10,000 clients, including many Fortune 500 companies.Key responsibilities include:Managing and leading client operations...

  • Executive Vice President of Acquisitions

    3 weeks ago

    Austin, Texas, United States 2020 Foresight Executive Talent Solutions Full time

    Job Title: Vice President of InvestmentsCompany Overview20/20 Foresight Executive Talent Solutions is proud to partner with a leading commercial real estate investment company that has a proven track record of success in acquiring and developing high-value properties in Texas.Job SummaryWe are seeking an experienced Vice President of Investments to join our...

  • Multicultural Communications Vice President

    4 weeks ago

    Austin, Texas, United States Ruder Finn Full time

    Job Title: Vice President of Multicultural CommunicationsRuder Finn is seeking a highly skilled and experienced Vice President of Multicultural Communications to join our team. As a key member of our communications team, you will be responsible for developing and implementing integrated communication strategies that align with our clients' goals, brand...

  • Vice President of Human Resources

    3 weeks ago

    Austin, Texas, United States Hanger Full time

    Job Title: Vice President, Human ResourcesHanger, Inc. is seeking a seasoned and forward-thinking Vice President of Human Resources to lead our Products and Services Human Resources efforts. As a strategic partner, you will model and implement strategies, programs, policies, and procedures that align with our core mission and support our strategic goals.Your...

  • Vice President of Human Resources

    2 weeks ago

    Austin, Texas, United States Hanger Full time

    Empowering Human PotentialHanger, Inc. is a leading provider of orthotic and prosthetic services and products, with a commitment to empowering human potential. We are seeking a dedicated and forward-thinking Vice President of Human Resources to join our team.About the RoleThis is a key leadership position that will play a pivotal role in shaping the future...

  • Vice President of Investments

    1 month ago

    Austin, Texas, United States Blue Yonder Property Group (BYPG) Full time

    Job Title: Vice President of InvestmentsBlue Yonder Property Group (BYPG) is a leading real estate private equity firm based in Austin, Texas. We are seeking a highly skilled Vice President of Investments to join our team.Job SummaryThe Vice President of Investments will be responsible for managing the company's entire deal funnel and supporting the...

  • Vice President of Human Resources

    3 weeks ago

    Austin, Texas, United States Hanger Full time

    Job Title: Vice President, Human ResourcesHanger, Inc. is seeking a seasoned and forward-thinking Vice President of Human Resources to lead our Products and Services Human Resources efforts. As a strategic partner, you will collaborate closely with Executives of the division, as well as Operations, to align HR initiatives with broader business...

  • Senior Vice President of Engineering

    1 week ago

    Austin, Texas, United States BigCommerce Full time

    About the RoleWe are seeking a highly experienced and visionary Senior Vice President of Engineering to lead our global engineering organization. As a key member of our leadership team, you will be responsible for driving the technical vision and strategy for our SaaS platform, ensuring it remains scalable, reliable, and high-quality.Key...

  • Senior Vice President of Strategic Communications

    2 months ago

    Austin, Texas, United States HighwirePR Full time

    About HighwirePRHighwirePR is a modern strategic communications agency designed for innovative companies. We work with high-growth technology companies and established brands looking to reinvent themselves. At HighwirePR, we believe that storytelling fuels transformation. And the most impactful stories represent all voices and perspectives. As a...

  • Senior Vice President of Public Relations

    1 week ago

    Austin, Texas, United States HighwirePR Full time

    About UsHighwire is a modern strategic communications and digital marketing agency that fuels transformation through storytelling. We believe that every voice and perspective matters, and we foster an inclusive environment where everyone can feel safe, celebrated, and worthy. Our people-first culture is driven by four core values: Inclusion Always, Growth...

  • Senior Vice President of Public Relations

    4 weeks ago

    Austin, Texas, United States HighwirePR Full time

    About HighwirePRHighwirePR is a modern strategic communications and digital marketing agency designed for disruptive companies. We work with high-growth technology companies and established brands looking to reinvent themselves. At HighwirePR, we believe that storytelling fuels transformation. And the most impactful stories represent all voices and...

  • Vice President Assistant Treasurer

    2 weeks ago

    Austin, Texas, United States Farm Credit Bank of Texas Full time

    Job Title: Vice President Assistant TreasurerJoin our team at Farm Credit Bank of Texas as a Vice President Assistant Treasurer, where you will play a critical role in ensuring the bank's financial stability by assisting with the development and management of strategies, policies, and procedures for loan/transfer pricing, interest rate risk management,...

  • Senior Vice President, Marketing

    3 days ago

    Austin, Texas, United States Tricentis GmbH Full time

    As a Senior Vice President, Marketing at Tricentis GmbH, you will be responsible for developing and executing comprehensive product marketing strategies to drive awareness, adoption, and revenue growth for our quality engineering platform.Key responsibilities include leading the development of compelling product and platform messaging, positioning, and value...

  • Vice President of Investor Relations

    2 weeks ago

    Austin, Texas, United States YETI Coolers Full time

    Job Title: Vice President, Investor RelationsAt YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the...

Senior Vice President of Client Success

2 months ago

Austin, Texas, United States SpyCloud Full time
Senior Vice President of Client Success - Americas

Location: Remote

Reporting to : SVP, Customer Success

Company Mission :
SpyCloud is dedicated to enhancing online safety by disrupting criminal activities. Our solutions prevent cyber threats and safeguard over 4 billion accounts globally. The cybersecurity sector is rapidly evolving, and being at the forefront of the battle against cybercrime makes SpyCloud an exceptional workplace. If you are motivated to align your career with a meaningful mission, consider joining us.

As the Senior Vice President of Client Success at SpyCloud, you will be pivotal in ensuring our clients' success and satisfaction. Your strategic insight, customer-focused approach, and leadership capabilities will be crucial in fostering customer retention, growth, and loyalty.

If you are an experienced leader in customer success with a strong interest in cybersecurity and a commitment to thriving in a fast-paced environment, we encourage you to explore this opportunity with SpyCloud. Together, we will protect digital identities and combat cyber threats on a global scale.

Key Responsibilities:
  • Strategic Development: Continuously refine and expand a comprehensive client success strategy that aligns with the organization's vision and objectives.
  • Client Engagement: Build and nurture robust relationships with key clients, acting as their trusted advisor and advocate.
  • Retention Initiatives: Spearhead efforts to retain clients, minimizing churn and ensuring enduring satisfaction.
  • Growth Opportunities: Identify and pursue upsell and cross-sell opportunities, collaborating with sales to enhance client growth and revenue.
  • Lifecycle Management: Oversee client relationships, managing the lifecycle and adoption processes to broaden the security footprint using SpyCloud services.
  • Health Monitoring: Track client health metrics and identify at-risk clients, implementing proactive measures to resolve issues.
  • Feedback Analysis: Gather and analyze client feedback to extract insights, recognize trends, and drive enhancements in products and services.
  • Team Leadership: Lead and mentor the Client Success team in the Americas, fostering a culture centered on client satisfaction and continuous improvement.
  • Advocacy Promotion: Highlight client success stories, testimonials, and case studies to showcase SpyCloud's impact on client organizations.
  • Cross-Department Collaboration: Work closely with all internal teams and stakeholders as the voice of the client to enhance satisfaction and effectively address needs.
Essential Qualifications:
  • Bachelor's degree in Business, Marketing, or a related discipline; MBA or advanced degree preferred.
  • At least 12 years of progressive leadership experience in client success, alongside a background in sales, account management, project management, or a similar leadership role, ideally within the cybersecurity or technology sectors.
  • Strong grasp of cybersecurity principles and the ability to communicate them effectively to clients.
  • Demonstrated success in leading client success teams and driving retention and growth.
  • Outstanding leadership and team-building abilities, capable of inspiring and guiding a diverse client success team.
  • Exceptional communication and interpersonal skills, with the capacity to engage effectively with clients and internal stakeholders.
  • Experience in promoting client advocacy and leveraging success stories for business development.
  • Prior experience in a Vice President or similar executive role in client success is essential.
Benefits and Perks:

SpyCloud is committed to ensuring that all employees receive the support and benefits necessary to remain focused on our mission. Alongside a collaborative work environment, flexible work options, and a competitive salary, we offer a comprehensive benefits package that includes:

401(k)

Health, Vision, and Dental Insurance

Generous Paid Time Off

In-office meals provided

Who We Are:

SpyCloud is a hub for innovative, collaborative problem-solvers. Individually we excel, but together, we are unstoppable. We celebrate diversity and various perspectives, striving to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions will be based on merit, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. Our culture is unique. We support a significant mission while enjoying our work together. If you are driven, innovative, and collaborative, you will thrive here.