Specialty Pharmacy Operations Supervisor
2 weeks ago
About Shields Health Solutions
At Shields, we are dedicated to fostering a culture of inclusivity and compassion, making a significant impact on patients' lives daily. We take immense pride in being recognized as a 'Great Place to Work' for four consecutive years.
Our Achievements
In 2022, we were honored with accolades such as US Fortune Best Workplaces in Health Care™, Fortune Best Workplaces for Millennials™, and Fortune Best Workplaces for Women™. Our mission revolves around enhancing lives and boosting performance, which is integral to our operations.
Role Overview
The Manager of Patient Services plays a pivotal role in supporting the Shields Health Solutions specialty pharmacy and medication adherence model. This position involves the daily management of a team of pharmacy liaisons situated in specialty clinics within healthcare settings.
Key Responsibilities
- Lead and direct the Specialty Liaison team to ensure the highest quality patient experience in specialty clinics.
- Coach and develop the liaison team while instilling the Shields culture at partner sites.
- Provide consistent performance coaching, feedback, and training to the liaison teams.
- Facilitate effective communication between liaisons, Shields functional groups, pharmacy, and clinic teams.
- Meet or exceed operational targets related to clinic service, growth, and patient satisfaction.
Qualifications
- Doctor of Pharmacy (PharmD), RPh, or BS in Pharmacy required, with a minimum of 2 years of supervisory experience preferred.
- Experience as a licensed pharmacist in a healthcare setting is essential.
- A minimum of 5 years working in a healthcare or pharmacy environment with direct patient interaction is required.
Skills and Attributes
- Strong communication skills and proficiency in Microsoft Office, particularly Excel and Word.
- Excellent organizational skills and the ability to manage performance metrics while maintaining clinical quality.
- A patient-centered approach, attention to detail, and a collaborative spirit are essential for success in this role.
Commitment to Diversity
Shields Health Solutions is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind, ensuring a respectful environment for all employees.
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