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Manager of Specialty Pharmacy Operations

2 months ago

Baton Rouge, Louisiana, United States Shields Health Solutions LLC Full time

Company Overview
At Shields Health Solutions, we foster a culture of inclusivity and compassion, making a significant impact on patients' lives daily. We take pride in being recognized as a 'Great Place to Work' for four consecutive years and have received accolades such as the US Fortune Best Workplaces in Health Care, Best Workplaces for Millennials, and Best Workplaces for Women in 2022.

Role Summary
The Manager of Patient Services plays a crucial role in overseeing the Shields Health Solutions specialty pharmacy and medication adherence model. This position is essential for managing a dedicated team of pharmacy liaisons situated in specialty clinics within healthcare settings.

Key Responsibilities

  • Direct and lead the Specialty Liaison team to ensure the highest quality patient experience in specialty clinics.
  • Provide ongoing coaching and development to the liaison team while promoting the Shields culture at partner sites.
  • Deliver consistent performance feedback, training, and development opportunities to enhance team capabilities.
  • Facilitate effective communication among liaison teams, Shields functional groups, pharmacy departments, and clinic staff.
  • Achieve operational targets related to clinic service, growth, and patient satisfaction.
  • Identify and implement initiatives to improve efficiency and drive growth at health system partners.
  • Engage with leadership to ensure operational goals are met and to foster growth.
  • Build strong relationships with stakeholders, including clinic leadership and pharmacy teams.
  • Maintain high partner satisfaction by effectively communicating the value of Shields' operations and addressing concerns promptly.
  • Collaborate with regional leadership to implement strategic initiatives, including new clinic launches and workflow enhancements.
  • Provide performance updates to Shields leadership and ensure accountability within the Specialty Liaison team.
  • Oversee critical responsibilities such as prior authorizations, patient financial assistance, medication refills, and patient outreach.
  • Ensure coverage for Specialty Liaisons during absences and resolve issues that may hinder clinic success.
  • Work with data analytics and Patient Support Center teams to capitalize on identified opportunities for improvement.
  • Contribute to continuous process improvement initiatives and provide expertise to clinics within your scope.
  • Perform additional duties as assigned.

Qualifications

  • Bachelor's degree or equivalent experience required, with a minimum of 2 years in a supervisory or management role preferred.
  • At least 5 years of experience in a healthcare or pharmacy environment with direct patient interaction.
  • National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician is advantageous.
  • Experience in retail, hospital, or outpatient settings with healthcare professionals is a plus.
  • Strong communication skills and proficiency in Microsoft Office, especially Excel and Word.
  • Ability to learn new programs quickly and extract relevant information.
  • Excellent organizational skills and the capacity to manage performance against metrics while maintaining clinical quality.
  • Patient-centered, detail-oriented, and a strong team player with a focus on employee engagement and motivation.
  • Commitment to confidentiality and the ability to handle sensitive health information.

Equal Employment Opportunity
Shields Health Solutions is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.