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Customer Service Representative

2 months ago

Wichita Falls, Texas, United States YOUNG MENS CHRISTIAN ASSOCIATION OF WICHITA FALLS Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at the Young Mens Christian Association of Wichita Falls. As a key member of our front desk team, you will be responsible for delivering exceptional service to our members, guests, and program participants.

Key Responsibilities
  1. Provide excellent service to members, guests, and program participants, contributing to member retention and satisfaction.
  2. Conduct interviews and tours to promote memberships and programs, and build relationships with members to help them connect with the YMCA.
  3. Handle and resolve membership concerns, and inform supervisors of unusual situations or unresolved issues.
  4. Apply all YMCA policies related to member services, and maintain a clean and organized lobby area.
  5. May be responsible for handing out locker keys and towels, and monitoring the locker rooms as required.
  6. Actively participate in membership growth and adhere to association and position training requirements.
  7. Work various hours and locations to meet association needs, and perform other duties as assigned by the manager.
Requirements
  1. Certifications required within 60 days of hire: CPR/AED, and First Aid.
  2. Excellent interpersonal and problem-solving skills, with the ability to relate effectively to diverse groups of people.
  3. Previous customer service, sales, or related experience, with basic knowledge of computers.
  4. Minimum age 16.