Client Support Specialist

4 weeks ago


Salt Lake, Utah, United States SILAC Insurance Company Full time
About SILAC Insurance Company

SILAC Insurance Company is a leading insurance provider that offers a range of innovative products to help individuals prepare for retirement. Our team is dedicated to delivering exceptional service to our clients, agents, and business partners, while fostering a culture of adaptability, innovation, and trust.

Job Overview

As a Client Support Specialist, you will play a critical role in providing support to our sales agents via telephone and email. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Contract new sales agents and ensure accurate setup and compliance with regulatory requirements
  • Verify agent information and initiate credit and background checks
  • Process commission schedules and ensure accurate payment
  • Provide exceptional customer service and support to sales agents via phone, email, and other means
  • Communicate professionally and clearly with sales agents and company staff
Requirements
  • Clerical and customer service experience
  • Ability to work specific hours to meet phone coverage standards
  • Detail-oriented with the ability to complete tasks correctly
  • Ability to plan, prioritize, and meet deadlines
  • Ability to research, document, track, and summarize information and data
  • Ability to think creatively to solve problems and make decisions promptly
  • Ability to communicate professionally and clearly verbally and in writing
  • Experience using computers and PC applications such as MS Word, MS Excel, Outlook, and Jira
  • High school diploma or GED, clerical or customer service or sales experience
Desired Qualifications
  • Knowledge of life, health, and annuity products and operational functioning
  • Experience as a support specialist in an insurance agency
  • Basic accounting experience


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