Customer Support Specialist

4 days ago


Salt Lake, Utah, United States Slope Full time
About the Role

We are seeking a highly skilled Customer Support Associate to join our team at Slope, a fast-growing Y-Combinator-backed startup at the forefront of digitizing the B2B economy.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and SMS promptly and professionally.
  • Provide accurate information, problem-solving suggestions, and ensure a 1-contact resolution.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Ensure customer satisfaction and provide white-glove customer support.
Requirements
  • 2-3 years of Customer Success/Support experience.
  • Strong computer and data entry skills.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and ability to think on your feet.
  • Proficient in using computers and various software applications.
What We Offer
  • A chance to be an early team member at a fast-growth startup.
  • A collaborative and intense team environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.


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