Customer Support Specialist

1 month ago


Salt Lake, Utah, United States Motorola Solutions Full time
Job Description

As a member of the Technical Services Department at Motorola Solutions, you will be responsible for delivering post-sales support and solutions to Flex customers. This involves answering technical questions and resolving technical issues for customers running Flex proprietary software in a Windows, Linux, and Unix environment.

Key Responsibilities
  • Receives requests for computer technical assistance and problem resolution from customers or company employees.
  • Performs technical problem diagnostics and maintenance for Flex software products to ensure efficient operation in the application environment.
  • Conducts required testing of modified programs to ensure that changes operate correctly and that have no adverse impact on programs or systems operations.
  • Directs activities to contribute to the overall performance of the Technical Services Department operations.
  • May work on Project Teams for new or enhanced products to ensure supportability of product upon project completion.
  • Places appropriate priority on problems reported by customers or internal personnel.
  • Proactively seeks to identify ways to improve assigned team, the Technical Services department, and the company.
Requirements
  • High School Diploma or equivalent.
  • 2+ years of customer service/support experience.
  • Must be able to obtain background clearance as required by government customer.
  • Legal authorization to work in the U.S. indefinitely is required.
Benefits
  • Incentive Bonus Plans.
  • Medical, Dental, Vision benefits.
  • 401K with Company Match.
  • 10 Paid Holidays.
  • Generous Paid Time Off Packages.
  • Employee Stock Purchase Plan.
  • Paid Parental & Family Leave.
  • and more.


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