Luxury Hotel Operations Director

6 hours ago

Los Angeles, California, United States SkyBridge Luxury & Associates Full time
Job Title: General Manager - Ultra-Luxury Hotel

SkyBridge Luxury & Associates is seeking an experienced and dynamic General Manager to lead the pre-opening and full operations of a new ultra-luxury hotel in Los Angeles. This role is crucial in setting the foundation for the hotel's success, from hiring and training staff to building an exceptional guest experience in one of the most competitive markets in the world.

Key Responsibilities:
  • Pre-Opening Leadership: Lead the hotel through its pre-opening phase, including recruitment, staff training, vendor selection, and establishing operational procedures.
  • Operational Oversight: Oversee all day-to-day operations of the hotel, including rooms, food and beverage, guest services, housekeeping, and sales & marketing, ensuring a five-star guest experience.
  • Team Development: Build and manage a world-class hospitality team, fostering a culture of service excellence and professional growth. Ensure all staff members are aligned with the hotel's luxury standards and brand values.
  • Financial Management: Responsible for the financial performance of the hotel, including budgeting, forecasting, and financial reporting. Ensure that all financial targets are met or exceeded, with a focus on driving profitability.
  • Guest Experience: Develop and maintain luxury guest experiences, ensuring that service standards exceed expectations. Manage guest relations and ensure all VIP and high-profile guests receive personalized attention.
  • Sales & Marketing: Collaborate with the Sales and Marketing team to develop and implement strategies that position the hotel as a premier luxury destination in Los Angeles. Oversee room rate strategies, promotions, and partnerships to drive revenue.
  • Compliance & Safety: Ensure the hotel complies with all local, state, and federal regulations, including health and safety standards. Maintain a strong focus on risk management and employee safety.
  • Brand & Property Representation: Act as the face of the hotel, representing the property to stakeholders, investors, and the media. Ensure that the hotel's brand image is upheld at all times.
Qualifications:
  • Proven experience as a General Manager or Hotel Manager in a luxury hotel or resort setting.
  • Strong background in hotel pre-opening processes, including staffing, operational set-up, and vendor negotiations.
  • Extensive knowledge of hotel operations, budgeting, forecasting, and financial management.
  • Experience in developing high-end guest experiences and managing luxury service standards.
  • Exceptional leadership skills, with the ability to motivate and develop a large team.
  • Strong business acumen, with a track record of driving revenue and profitability.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities.
What We Offer:
  • Competitive salary and comprehensive benefits package.
  • The opportunity to lead the opening of an ultra-luxury hotel in one of the world's most prestigious markets.
  • A collaborative and supportive work environment, with opportunities for growth and career development.

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