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Housekeeping Supervisor
2 months ago
We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Kimpton Hotel Wilshire. As a key member of our hotel operations team, you will be responsible for ensuring the cleanliness and maintenance of our guest rooms, meeting rooms, hallways, and public areas.
Key Responsibilities- Inspect and maintain the cleanliness and physical condition of guest rooms, meeting rooms, hallways, and public areas.
- Maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and cleaners.
- Prepare inspection reports with the status of all guest rooms at the beginning of the shift.
- Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment.
- Evaluate room cleaners on their job performance according to hotel standards.
- Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies.
- Answer the department telephone using friendly telephone etiquette.
- Help guests with special requests, information, and status of Lost & Found items.
- Check the hotel's PMS computer for information concerning room status and to enter updated room status.
- Collect, log, and secure all lost and found items in a locked cabinet.
- Confirm the work schedule for the following day with room cleaners.
- Complete a written report of all room statuses for the Front Desk.
- High School Diploma is preferred.
- 1 year of experience in customer service or similar role.
- Housekeeping supervisory or related job experience is preferred.
- Flexible schedule, able to work mornings, nights, holidays, and weekends when needed.
Kimpton Hotel is committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives. We believe that a diverse and inclusive work environment is essential to our success and the success of our guests.
