Retail Team Lead

1 week ago


Chicago, Illinois, United States Fleet Feet Full time

About Us

Fleet Feet is a leading retailer in the running industry, with a strong presence in the market. We pride ourselves on providing exceptional customer service and a unique shopping experience.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Team Lead. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Responsibilities

  • Customer Service
    • Provide exceptional customer service to all customers, ensuring a positive and memorable shopping experience.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Sales and Merchandising
    • Drive sales by maintaining a high level of product knowledge and making recommendations to customers.
    • Merchandise products in a way that is visually appealing and easy to navigate.
  • Team Collaboration
    • Work collaboratively with the sales team to achieve sales goals and objectives.
    • Provide guidance and support to sales team members as needed.
  • Store Operations
    • Maintain a clean and organized store environment, including the sales floor and stockroom.
    • Ensure that all store policies and procedures are followed.

Requirements

  • Availability
    • Available to work a flexible schedule, including days, evenings, weekends, and holidays.
  • Experience
    • Experience in a customer-facing sales environment preferred.
  • Skills
    • Proactive learner and sound decision maker.
    • Passionate, positive, self-motivated, and detail-oriented.
    • Accountable and adaptable.
    • Collaborative and customer-centric.

Perks

  • High energy and fun atmosphere.
  • Training and advancement opportunities within the Fleet Feet brand.
  • Community involvement and community service activities.
  • Training Program and Product Discounts.

Compensation/Benefits

  • Compensation commensurate on experience.
  • Medical, Dental, Vision, and Life Insurance provided the first month.
  • 401k (pre/post tax options) after 1-year anniversary.
  • Paid Time Off.

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