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Retail Floor Lead

2 months ago


Chicago, Illinois, United States Vuori, Inc Full time
Job Description

Vuori, Inc. is a dynamic and innovative athletic apparel company that is redefining the industry. We are seeking a highly motivated and experienced Retail Floor Lead to join our team.

Key Responsibilities
  • Customer Experience
    • Work with the sales team to ensure each customer receives an exceptional experience.
    • Take ownership of the sales floor and sales team to ensure customer experience is the top priority.
    • Prepare the fitting rooms, find sizes, and provide honest and knowledgeable feedback to customers regarding merchandise style and fit.
    • Forge lasting relationships with customers by engaging with them about product details, new product, and replenishment, and invite them to upcoming events.
    • Be knowledgeable on what's new and what's selling well and share with both the customer and team.
  • Business Operations
    • Lead the team on the day-to-day operations of the store when the Store Manager or Assistant Store Manager is not in.
    • Motivate the sales team and achieve sales goals in a team-based commission environment.
    • Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
    • Lead the team in the completion of projects while keeping the focus on customer experience.
    • Communicate inventory needs to support the business goal.
  • Leadership/Ownership
    • Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management to ensure the business runs smoothly and successfully.
    • Lead the team in daily maintenance of the store, including restocking product, maintaining visual merchandising, and cleaning.
    • Utilize the utmost responsibility, attention to protocol, and safety standards in closing/opening the store daily.
    • Under the guidance of the Retail Store Manager, encourage employees to give 100%, adhere to punctuality, and role responsibilities at all times.
    Requirements
    • Available morning and/or evening, work 8-hour shifts, 5 days/week, available at least 1 weekend day.
    • Must be a leader in punctuality and attendance, adhering to scheduled shifts.
    • Ability to develop relationships with customers and colleagues.
    • A customer service expert, creates experiences, and develops relationships with customers, embraces the social aspect of sales, and the ability to positively and proactively handle customer concerns.
    • Ability to prioritize multiple tasks in a fast-paced environment.
    • Ability to quickly learn new procedures and processes.
    • Strong organizational skills and follow-through skills.
    • Excellent communication and interpersonal skills.
    • High level of ownership, accountability, and initiative.
    • Eager to develop new skills and responsive to feedback.
    Benefits
    • Health Insurance
    • Paid Time Off
    • Employee Discount
    • 401(k)