Lead Retail Associate

5 days ago


Chicago, Illinois, United States Amazon Full time
About the Role

This is a challenging and rewarding opportunity to join Amazon's retail team as a Lead Retail Associate. As a key member of our store operations team, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of retail associates.

Key Responsibilities
  • Customer Service Expertise: Provide outstanding customer service by effectively using customer engagement strategies and modeling desired behavior for the team.
  • Training and Development: Provide ongoing training in areas including product knowledge, product quality training, and store operations, and assist in identifying training needs.
  • Store Operations: Maintain a key to the store and open and close the store following proper procedures.
  • Leadership and Team Management: Support floor leader responsibilities, including providing peer-to-peer feedback, training, deploying labor, and ensuring the team takes required breaks and lunches.
  • Supervisory Tasks: Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance.
  • Inventory Management: Ensure consistent execution of inventory workflow processes, guiding associates as needed, including receiving, stocking, and replenishing product.
  • Continuous Improvement: Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.
About the Team

Amazon Go is a new kind of store with no checkout required. With Just Walk Out shopping, customers can get in and out quickly without scanning any items or waiting in a line. Amazon Go is our take on a convenience store that offers customers a range of grab-and-go items from delicious sandwiches and salads for breakfast, lunch, dinner, plus everyday essentials and more.

Requirements
  • 1+ years of floor leader or other leadership experience, or 1+ years of Amazon experience
  • 3+ years of retail or customer-facing experience, or 1+ year of Amazon experience
  • High school or equivalent diploma
  • 18 years of age or older
Preferred Qualifications
  • Prior experience working in Amazon Physical Stores
  • Experience managing inventory in a retail or distribution setting
  • Proficient with computers and Microsoft Office (Outlook, Word, Excel)
  • Prior experience in training others
  • Strong verbal communication and customer service skills
  • Previous experience in providing peer-to-peer feedback
  • Demonstrated success in problem-solving and delivering results


  • Chicago, Illinois, United States Shinola- Retail Full time

    About Shinola RetailShinola Retail is a luxury design brand committed to crafting high-quality, handcrafted goods that are built to last. Our company values include a passion for thoughtful design, a commitment to quality manufacturing, and a dedication to creating a unique and personalized experience for our customers.Job SummaryWe are seeking a highly...


  • Chicago, Illinois, United States Shinola- Retail Full time

    About Shinola RetailShinola Retail is a luxury design brand committed to crafting high-quality, handcrafted goods that are built to last. Our company values thoughtful craftsmanship, timeless design, and spirited stories that inspire our customers to live well.Job SummaryWe are seeking a skilled Retail Sales Associate to join our team. As a Retail Sales...


  • Chicago, Illinois, United States SAS Retail Services Full time

    Job OverviewAs a key member of our Retail Services team at SAS Retail Services, the Retail Operations Manager will play a critical role in driving sales growth and ensuring exceptional customer experiences across our retail locations.Key Responsibilities:Lead and direct a team of retail associates to achieve sales targets and maintain a high level of...


  • Chicago, Illinois, United States Amazon Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Store Leader to join our team at Amazon Go. As a Lead Retail Associate, you will be responsible for providing exceptional customer service, managing store operations, and contributing to a vibrant store culture.Key ResponsibilitiesCustomer Service Expertise: Be an expert in interacting with...


  • Chicago, Illinois, United States Adidas AG Full time

    Senior Sales AssociateLocation: ChicagoRole OverviewAs a Senior Sales Associate, you will play a pivotal role in shaping the customer experience and driving sales performance. Your passion for excellence and commitment to service will set the standard for your team.Key ResponsibilitiesCustomer Engagement: Leverage your skills to provide outstanding service,...

  • Retail Team Lead

    5 days ago


    Chicago, Illinois, United States Compass Group Careers Full time

    Job SummaryWe are seeking a highly skilled Retail Team Lead to join our team at Compass Group Careers. As a Retail Team Lead, you will be responsible for supervising hourly associates to ensure their practices comply with company policies and procedures.Key ResponsibilitiesAssist in ordering and maintaining inventory of products to meet customer...


  • Chicago, Illinois, United States Compass Group USA Full time

    Job Summary**Job Title:** Retail Sales Associate**Job Summary:** We are seeking a Retail Sales Associate to join our team at the Field Museum. As a Retail Sales Associate, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and organized retail environment.Key Responsibilities:Operate a cash...


  • Chicago, Illinois, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Levy, a leading provider of food, beverage, and retail services. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and safe work environment, and meeting sales goals.Key...


  • Chicago, Illinois, United States Bned Full time

    About BnedBned is a leading retail partner for colleges and universities nationwide, offering a unique retail environment focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to...


  • Chicago, Illinois, United States Adidas AG Full time

    **About the Role**As a Senior Store Associate at Adidas AG, you will be part of a dynamic team that embodies the spirit of creativity and innovation. We are seeking a confident and enthusiastic individual who can connect with customers and exceed their expectations.**Key Responsibilities**Use your retail experience to drive sales and customer...


  • Chicago, Illinois, United States Compass Group Careers Full time

    Job SummaryJob Title: Sales Associate - RetailJob Summary: As a Sales Associate at Compass Group Careers, you will be responsible for providing exceptional customer service and sales support in a fast-paced retail environment.Key Responsibilities:Merchandise Management: Stock shelves, counters, and tables with merchandise, and ensure that products are...


  • Chicago, Illinois, United States Equinox Full time

    Job DescriptionJob Title: Retail Sales AssociateJob Summary:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Equinox. As a Retail Sales Associate, you will be responsible for providing an exceptional customer experience, achieving sales goals, and maintaining a high level of product knowledge.Key...


  • Chicago, Illinois, United States Burlington Full time

    **About Burlington**Burlington Stores, Inc. is a leading off-price retailer offering a wide range of products at discounted prices. We are committed to providing world-class service to our customers and creating a positive work environment for our associates.**Job Summary**We are seeking a Retail Sales Associate to join our team at our new store location in...

  • Retail Sales Associate

    57 minutes ago


    Chicago, Illinois, United States Lowe's Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Lowe's. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and safe store environment.Key ResponsibilitiesDeliver excellent customer service at...


  • Chicago, Illinois, United States Burlington Full time

    **About Burlington**Burlington is a leading off-price retailer offering a wide selection of brand name merchandise at discounted prices. As a Retail Sales Associate, you will play a key role in delivering exceptional customer service and driving sales growth in our stores.**Responsibilities:**• Greet and assist customers in locating merchandise• Maintain...

  • Retail Team Lead

    3 days ago


    Chicago, Illinois, United States Fleet Feet Full time

    About Fleet FeetFleet Feet is a leading retailer in the running industry, with a strong presence in the market. We pride ourselves on providing exceptional customer service and a unique shopping experience.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Team Lead. As a key member of our sales team,...


  • Chicago, Illinois, United States SalonCentric Full time

    About SalonCentricSalonCentric is a leading wholesale distributor of premium salon professional beauty brands in the United States.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for delivering exceptional customer service, selling premium beauty...


  • Chicago, Illinois, United States EZCORP Full time

    About EZCORPEZCORP is a leading provider of financial services, offering a unique blend of retail and financial solutions to customers. Our company is committed to delivering exceptional customer service and creating a positive work environment for our team members.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to...

  • Retail Associate

    2 weeks ago


    Chicago, Illinois, United States Circle K Stores, Inc. Full time

    Position OverviewWe are seeking a dedicated Retail Associate to support our operations in a dynamic retail environment. The ideal candidate will demonstrate flexibility and a strong commitment to customer satisfaction.Key ResponsibilitiesAssist in managing daily store operations.Provide exceptional customer service to enhance the shopping experience.Support...

  • Retail Associate

    2 weeks ago


    Chicago, Illinois, United States Qonten Full time

    Retail AssociateAt Qonten, we are looking for enthusiastic individuals to join our team as Retail Associates. This role is essential in providing an exceptional shopping experience for our customers.Key Responsibilities:Engage with customers, guiding them through our offerings and sharing insights about our products and brands.Maintain a clean and organized...