Claim Account Executive

2 days ago

Morristown NJ USA, United States THE TRAVELERS INDEMNITY COMPANY Full time
Job Title: Claim Account Executive

We are seeking a highly skilled Claim Account Executive to join our team at THE TRAVELERS INDEMNITY COMPANY. As a key member of our CSS Claim Account Executive team, you will be responsible for delivering exceptional customer service and achieving optimal outcomes for claims.

Key Responsibilities:
  • Manage claim programs for a portfolio of business insurance customers, including fronted and self-insured programs.
  • Leverage multi-line claim product/service knowledge and expertise to effectively market services to agents, brokers, and customers.
  • Consult with internal services partners to customize a sales strategy for prospective customers based on needs, service specifications, and industry/exposure information.
  • Coordinate and manage RFP processes along with business partners and product.
  • Deliver clear and compelling sales presentations that highlight Travelers CSS Claim Services and our differentiators to influence buying decisions.
  • Design and implement onboarding of new customers to ensure an effective and seamless transition of new claim and inventory assumptions, working within the parameters of Travelers CSS Claim services.
  • Utilize customer, industry, and peer loss data to assess, analyze, interpret, and consult with customers on their loss experience by identifying favorable and adverse trends that influence outcomes.
  • Collaborate with internal business partners in Underwriting/Sales and Marketing to understand their goals and objectives regarding new business and retention goals and align focus to enhance and support their objectives.
  • Educate and train internal business partners, agents, and brokers on Travelers CSS Claim services and support claim partners with customer service training and education.
Requirements:
  • Bachelor's Degree.
  • Strong knowledge and understanding of marketing, underwriting, and account management processes; knowledge of multi-line is a plus.
  • Strong understanding of underwriting products, financials, objectives, and service requirements.
  • Strong communication skills with the ability to prepare for and present at meetings.
  • Understanding of business objectives with the ability to recognize and act on opportunities to achieve financial results.
  • Strong relationship building and problem-solving skills with the ability to quickly identify customer needs and take appropriate action.
What We Offer:
  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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