Technical Support Specialist
1 week ago
Company Overview
Are you looking for a workplace that nurtures innovation and creativity? Do you want to be part of an organization that values growth and fresh ideas? If so, eDOC Innovations, Inc. is the ideal environment for you.
Located in Middlebury, VT, eDOC Innovations is in search of a Client Development Specialist who possesses a strong desire to excel and the capability to be a constructive and enthusiastic member of our team. Our mission is to become the leading provider of Mobile Digital Transaction Management (mDTM) solutions tailored for credit unions. Our software products and systems are designed to adapt to the evolving demands of today's business landscape, offering the industry's best adaptive solutions at competitive prices. eDOC offers attractive compensation, comprehensive benefits, and up to 11 paid federal holidays.
Position Summary
The Client Development Specialist serves as the initial point of contact for our clients, providing consultative support aimed at resolving immediate concerns.
Key Responsibilities
The Client Development Specialist will be tasked with managing all incoming client support inquiries, documenting information in our CRM system, resolving issues or escalating them internally as necessary. This role also involves assisting with the installation, maintenance, training, and support of clients utilizing eDOC solutions, whether on-site or in a SaaS framework.
1. Acquire comprehensive knowledge of the DocLogic product suite, eDOCSignature mDTM, relevant hardware and drivers, CRM system, telecommunication systems, email platforms, and other internal applications.
2. Assist with data conversion processes.
3. Develop and facilitate client training sessions.
4. Provide suggestions for process enhancements.
5. Execute additional professional service tasks as directed by the VP of Client Development.
6. Conduct quality assurance testing as instructed.
7. Gain insights into the credit union sector.
8. Undertake other assigned responsibilities.
Required Qualifications
1. An associate degree in a business or technical discipline is preferred.
2. Experience with MySQL / SQL is desired; familiarity with other SQL variants is a plus.
3. Understanding of Windows server operating systems and IIS is essential.
4. A minimum of one year of experience in the technology sector, imaging technology, or within a credit union is preferred.
5. Strong verbal and written communication skills are necessary.
6. Ability to manage multiple tasks simultaneously.
7. Quick comprehension of technical concepts is required.
8. Capability to engage with individuals at all organizational levels.
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