Client Support Technician

2 weeks ago


Middlebury village, Vermont, United States eDOC Innovations Full time

About eDOC Innovations


Are you looking to thrive in a workplace that promotes creativity and innovation? Do you want to be part of a company that values growth and fresh ideas? If so, eDOC Innovations is the ideal place for you.


Located in Middlebury, VT, eDOC Innovations is seeking a Client Development Specialist who possesses a strong drive for success and the ability to contribute positively to our team.

eDOC Innovations is committed to becoming the leading provider of Mobile Digital Transaction Management (mDTM) solutions tailored for credit unions.

Our software products and systems are designed to adapt to the evolving demands of today's business landscape, delivering top-tier solutions at competitive prices.

eDOC offers competitive salaries, comprehensive benefits, and up to 11 paid federal holidays.

Position Overview


The Client Development Specialist serves as the initial point of contact for our clients, providing consultative support aimed at resolving immediate concerns.


Key Responsibilities


The Client Development Specialist will manage all incoming client support inquiries, document information in our CRM system, resolve issues, or escalate them internally as necessary.

The Specialist will also assist in the installation, maintenance, training, and support of clients utilizing eDOC solutions, whether on-site or in a SaaS environment.


  • Acquire comprehensive knowledge of the DocLogic product suite, eDOCSignature mDTM, supported hardware and drivers, CRM system, phone system, email system, and other internal applications.
  • Support data conversion processes.
  • Design and conduct training sessions for clients.
  • Provide suggestions for process enhancements.
  • Execute additional professional service tasks as directed by the VP of Client Development.
  • Conduct quality assurance testing as required.
  • Gain familiarity with the credit union sector.
  • Complete other assigned tasks.

Required Qualifications

  • Associate's degree in a business or technical discipline is preferred.
  • Experience with MySQL / SQL is desired; familiarity with other SQL variants is a plus.
  • Understanding of Windows server operating systems and IIS.
  • A minimum of 1 year of experience in the technology sector, imaging technology, or credit union environments is preferred.
  • Strong verbal and written communication skills.
  • Ability to manage multiple tasks simultaneously.
  • Quickly grasp technical concepts.
  • Ability to engage with individuals at all organizational levels.


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