Technical Support Specialist

1 week ago


Middlebury village, Vermont, United States eDOC Innovations Full time

About eDOC Innovations


Are you looking to thrive in a setting that promotes creativity and innovation? Do you want to be part of a company that values growth and fresh ideas? eDOC Innovations is the perfect environment for you.


Located in Middlebury, VT, eDOC Innovations is seeking a Client Development Specialist who possesses a strong drive for success and the capability to be a constructive and enthusiastic member of our team.

eDOC Innovations is committed to becoming the leading provider of Mobile Digital Transaction Management (mDTM) solutions tailored for credit unions.

Our software products and systems are designed to adapt to the evolving demands of today’s business landscape, delivering the most effective solutions at competitive prices.

eDOC offers competitive salaries, comprehensive benefits, and up to 11 paid federal holidays.

Position Overview


The Client Development Specialist serves as the initial point of contact for our clients, providing consultative support aimed at resolving immediate issues.


Key Responsibilities


The Client Development Specialist will manage all incoming client support inquiries, document information in our CRM system, resolve issues, or escalate them internally as necessary.

This role also involves assisting with the installation, maintenance, training, and support of clients utilizing eDOC solutions, whether on-site or in a SaaS environment.


  • Gain comprehensive knowledge of the DocLogic suite of products, eDOCSignature mDTM, supported hardware and drivers, CRM system, phone system, email system, and other internal applications.
  • Assist in data conversion processes.
  • Develop and facilitate client training sessions.
  • Provide suggestions for process enhancements.
  • Perform additional professional service tasks as directed by the VP of Client Development.
  • Conduct quality assurance testing as instructed.
  • Acquire knowledge of the credit union sector.
  • Complete other assigned duties.

Required Qualifications

  • Associate's degree in a business or technical discipline preferred.
  • Experience with MySQL / SQL is desired; familiarity with other SQL is a plus.
  • Understanding of Windows server operating systems and IIS.
  • Minimum of 1 year of experience in the technology sector, imaging technology, or within a credit union environment is preferred.
  • Strong verbal and written communication skills.
  • Ability to manage multiple tasks simultaneously.
  • Quick comprehension of technical concepts.
  • Capability to engage with individuals at all organizational levels.


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