Lead Member Services Specialist

2 weeks ago


El Cajon, California, United States Wheelhouse Credit Union Full time
Position Overview

Role Summary:

The Lead Member Services Specialist plays a crucial role in managing all aspects of member savings operations, conducting interviews with loan candidates, and facilitating loan disbursements in a courteous and professional manner. This position requires staying informed about all relevant laws, regulations, and compliance requirements.

Key Responsibilities:

  1. Initiate new membership accounts, promote and cross-sell Credit Union offerings, and address inquiries related to membership, products/services, and loans.
  2. Conduct interviews with loan applicants, providing insights on current policies and ensuring accurate completion of loan applications.
  3. Authorize and disburse loans as per underwriting and/or Credit Committee approvals.
  4. Guide members through real estate inquiries, process applications via our mortgage system, and act as a liaison to ensure seamless transactions throughout the loan process.
  5. Maintain precise dual control logs for negotiable items sold to members.
  6. Process deposits, withdrawals, transfers, and loan payments efficiently.
  7. Manage requests for adjustments to scheduled loan payments.
  8. Compile and maintain monthly sales logs and reports.
  9. Achieve established goals for cross-selling new memberships and loan funding, while adhering to error ratio standards.
  10. Meet and maintain ancillary goals related to products such as CBSI, GAP, MRC, and Debt Protection.
  11. Ensure compliance with all relevant processes related to BSA, CIP, lending, and REG E programs.
  12. Perform additional duties as assigned.

Qualifications:

  1. High school diploma or equivalent required.
  2. At least two years of experience in a financial institution, with a minimum of one year in new accounts.
  3. One year of experience in consumer lending is essential.
  4. Preferred familiarity with mortgage lending practices and policies.
  5. Must register with the Nationwide Mortgage Licensing System and Registry (NMLS) and undergo a background check, maintaining registration annually.
  6. Eligibility to become an individual endorsee under the business entity license held with the California Department of Insurance is required.
  7. Strong written and verbal communication skills, including excellent grammar and telephone etiquette.
  8. Ability to manage interactions with tact, diplomacy, and professionalism.
  9. Proficiency in Microsoft Office applications, 10-key adding machine, and online computer core processing systems.
  10. Exceptional collaborative skills and the ability to foster positive working relationships are vital.
  11. Understanding of the mission and vision of the Credit Union, with strict adherence to confidentiality, security, and professional conduct policies.
  12. Support for Business Development at community events and marketing initiatives is encouraged.

Compensation: $25.12/hour

This job description is intended to provide a general overview of the position and is not an exhaustive list of all duties and responsibilities. Responsibilities may be modified at management's discretion.



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