Regional OnSite Specialist

1 week ago

Los Angeles, California, United States Stryker Employment Company, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Regional OnSite Specialist to join our team in Downtown Los Angeles. As a key member of our OnSite operations team, you will be responsible for providing clinical surgical support, leading on-the-job training and onboarding activities, and coordinating daily operations with OnSite leaders.

Key Responsibilities
  • Provide clinical surgical support by managing all relevant equipment and ensuring uninterrupted account coverage.
  • Lead timely and effective on-the-job training and onboarding activities for OnSite Specialists.
  • Coordinate daily operations with OnSite leaders to ensure effective execution and assessments of staffing and training.
  • Remain available to fill anticipated or unplanned staffing gaps.
  • Anticipate related device needs of the OR staff and surgeon during surgical procedures.
  • Coach OnSite specialists on the importance of anticipating customer needs during surgical procedures.
  • Provide physicians and OR personnel with information on new and current minimally invasive surgical products.
  • Ensure effective surgical care to patients as related to third-party and Stryker Endoscopy equipment.
  • Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker and third-party surgical equipment and instruments.
  • Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
  • Must be able to accurately record and report data metrics related to all specific job functions daily.
  • Responsible for communicating updates on account information to ensure continuous high levels of service.
  • Drives adherence with team members to ensure compliance of appropriate regulations, policies, and industry standards.
  • Effectively build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and other Stryker employees and partners.
  • Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.
  • Adhere to all Stryker and medical facility policies, standards, and procedures.
  • Communicates OnSite escalations in partnership with appropriate stakeholders.
  • Identify continuing education opportunities, schedule/host in-services, if applicable.
  • Attends customer huddles & meetings as invited.
  • Coordinates or delegates equipment management, repairs tracking, and loaner coordination, if applicable.
  • Supports projects and continuous improvement initiatives within OnSite.
  • Adhere to HIPAA and other related patient confidentiality policies and procedures.
  • Adheres to all policies and procedures put forth in the Stryker code of conduct and Stryker Employee Handbook. Embodies Stryker's core values and leadership expectations.
  • Obtain and maintain a HSPA Certification, as required.
  • Carries out additional responsibilities as assigned by direct manager.
  • Demonstrates professional work ethic and attitude at all times.
Requirements
  • High school diploma required.
  • Minimum one year of operating room or sterile processing experience preferred.
  • Must be able to complete and maintain vendor credentialing requirements for all assigned accounts.
  • Ability to understand account standards and effectively communicate to specialists.
  • Must be flexible and adaptable to support the needs of the day and works well under pressure.
  • Excellent organizational and interpersonal skills, demonstrating strong verbal and written communication.
  • Excellent time management skills with ability to use independent judgment and critical thinking effectively.
  • Must be able to observe and correct minute inconsistencies.
  • Must be able to explain and generate detailed guidelines and procedures.
  • The ability to provide support/coverage for your assigned shift but also on other shifts that need additional support.
  • The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
  • The role requires you to have your own smartphone.
Physical & Mental Requirements
  • Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
  • Must have near visual acuity (corrected) color vision, mobility, bending, standing and/or walking for an extended period of time, stooping, and finger dexterity.
  • Must be able to effectively use computer programs (e.g. Word, Excel, Outlook, and Power Point).
  • Must be able to communicate telephonically.
  • Effectively and efficiently work in high stress and conflict situations.
  • Ability to simultaneously address multiple complex problems.
  • Work as an integral part of a team.
  • Must demonstrate consistent exemplary performance in an operating room environment and sterile processing department, handling/washing equipment that contains blood, bone, tissue etc.
  • Demonstrated ability to concentrate on repetitive tasks with strong attention to detail for extended periods of time.
Compensation

$26.33-$36.13/hr plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage

80%

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